Job description
Assistant Front Office Manager
HILTON COBHAM - We are Hilton we are hospitality.
Hilton Cobham are now recruiting for an Assistant Front Office Manager to join our front office team
BENEFITS
· Live-in staff accommodation available: charged at £8.36 per day including bills, 3 meals and tea/coffee taken from our Team Member canteen and Wi-Fi
Free meals on duty
Travel and food discounts: - 30 hotel nights from £35 per night plus 50% off F&B (subject to individual outlets)
Holiday: 28 days including bank holidays (increasing yearly)
Pension scheme
Discounted dental and health cover
High street discounts: with Perks at Work
Free uniforms
Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
Personal Development: programmes designed to support your career
SALARY
£28,000 a year – 39 Hours a week
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are well prepared to deliver an exceptional Guest experience from check-in through checkout.
What will I be doing?
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are well prepared to deliver an exceptional Guest experience from check-in through checkout. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Assistant Front Office Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
