Assistant Front of House Manager - Wilmslow, Cheshire Wilmslow
Job description
Assistant Front of House Manager - Wilmslow, Cheshire
We know more often than not the guest experience starts with you. That’s why to work as part of our Front of House team you will know we only get one chance at creating a first impression, we only deliver our best, and we do it always.
The reception desk is often the first port of call for any general enquiry. We welcome any guest interaction and see it as an opportunity to shine and deliver exceptional service.
The all-important you;
As the Assistant Front of House Manager, you will ensure high levels of customer service and standards are delivered consistently within our front of house operation whilst supporting the Front of House Manager with the management of the Front of House team on a daily basis. With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest level of customer service as soon as they step foot through our doors. You will ensure your team are trained to the highest standard, and are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting more and recommending us to their friends! You will assist in the recruitment of team members and lead by example by adopting a hands-on approach and a ‘can do’ attitude. As the Assistant Front of House manager, you will have previous experience working in a high quality hotel and have experience in motivating and managing team members.
Other key responsibilities include;
- Communicating with the guests in a professional and courteous manor and conducting all department related duties / tasks.
- Assisting the FOH Manager with recruiting, managing, training and performance of all staff within the department to Champneys high standards.
- Ensuring current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, Voucher sales.
- Assisting with implementing training and coaching of the service standards to the Front Office team and reviewing customer satisfaction levels.
- Liaising with other departments on all relevant information that may affect guest satisfaction.
- Rota management.
- Undertaking Duty Manager responsibilities on a rotational basis.
- Ensuring the department is maintained in a safe manner, follow any health and safety guidance to ensure that the team carry out regular health and safety training and refreshers.
- Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed every 6 months and Night team every 3 months.
- Maintaining excellent levels of communication.
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Exceptional and comprehensive mental health support
- Health, Wellness and Wellbeing incentives
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App technology for all our essential forms
- In house social media connecting our Champneys Family
- Motivating, rewarding and engaging colleague events
- Discounted stays for you, your friends and family at any of our Hotels or Resorts
- Heavily discounted rates at our getaway Haven
- Complimentary Spa Day on completion of your probationary period
- 50% discount on all Champneys products
- Great discounts on our partner products Elemis and Clarins
- Discounted membership to our exceptional health clubs
- Access to Learning & Development aimed at job satisfaction and career advancement
- Mental Health Awareness Days
- Merlin Entertainments Attraction
- Introduce a friend incentive
- Long Service celebrations
- Free parking
- Professional Uniform
