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Job description

Were currently recruiting a dedicated Event Planner to plan many of our unique corporate events which include Conference Centre meetings, outdoor BBQs, and evening dinners/parties.

The role is based at Imperial War Museum Duxford (just outside of Cambridge - CB22 4QR) and is permanent / full time. Office hours are mostly Mon-Fri, with the larger events requiring you to briefly attend to ensure the operations team are set up correctly and to your spec.

You will have the chance to progress your career at a unique cultural attraction and within events, for a international company with many career development opportunities and who invests in its people, celebrates individuality, and rewards and recognises employees who go the extra mile!

Main Responsibilities:

• The primary objective of the role is to provide an effective liaison between the sales team, ops team, and kitchen, while being primary contact for the client, museum and suppliers.
• This will be through effective administration, communication and customer service techniques.
• This role is required to detail and upsell all bookings when they have been confirmed by the sales team.
• The role is required to diary manage bookings
• The role is required to handle all internal bookings
• The role will have the responsibility of venue show-rounds and menu tastings with the Event Operations Manager.
• A further critical purpose is to ensure all billing is correct in the system and that events are duly paid prior to arrival.
• To ensure all sales administration is accomplished effectively and accurately in order to provide a seamless handover to the operations team.

Key Responsibilities:

• To be the owner of the BEO process on venue and accurately and efficiently complete for all of your events.
• To ensure a regular liaison plan is in place with relevant proactive, reactive sales and operational team members.
• To deal with and action all correspondence received via email or telephone.
• To ensure that all relevant information is inputted correctly and accurately within the event management software used
• To be polite, professional and friendly always with customers, clients and colleagues
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
• To maximise all sales opportunities / leads to support in achieving revenue targets.
• To acquire a good knowledge of all products and services offered by the venue in order to be able to advise individual customers.
• To actively gain customer feedback, passing information gained, on to relevant people.
• To conduct customer show rounds and menu tastings
• To always promote venues facilities and maintain a positive company image

We ensure youre rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free parking on site
• Free meals on site
• Huge career development opportunities for the right candidate with our Career Pathways programme
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsburys, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Quarterly bonus

COVID-19 considerations:
Yes

Ability to commute/relocate:

• Cambridge, CB22 4QR: reliably commute or plan to relocate before starting work (required)

Experience:

• Event Planning: 1 year (required)