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Job description

Working under the direction of the Facilities Officer & Engineer, develop and manage the day to day operational running of Councils premises including The Symington Building ensuring excellent standards of customer satisfaction are maintained at for all users and stakeholders.

The post holder will be expected to assist with reviewing the Building and Facilities processes including business continuity for all Council Buildings ensuring they are up to date, robust and regularly tested.

The post holder will assist the Facilities Officer & Engineer with contractor management, energy management, day to day health and safety in relation to the Buildings and Facilities, project management, estates management and space management.

To manage the day to day operations of the Concierge Team with the support of the Facilities Officer & Engineer.

ESSENTIAL REQUIREMENTS:

(A clear definition of the necessary criteria)

· Grade C GCSE English and Maths or able to demonstrate equivalent aptitude

· Commitment to continuing professional development

· Relevant, recent experience in delivery of FM and operations either through direct delivery or an outsourced service.

· Experience in work planning and management and of work programmes.

· Experience in managing service provision by external providers under contract to achieve high performance and value for money.

· Experience in budgetary administration/ monitoring, financial monitoring including preparation, resource planning and audit.

· Worked with strategies, policies and systems which support service delivery, effectiveness and improvement.

· Experience of report writing including the presentation of statistical and technical data to varying audiences.

· Commercial awareness to optimise occupancy, budget management, service improvement and / or cost reduction.

· An understanding of relevant legislation, regulations and codes of practice and their practical application

· Knowledge of contract supervision or management

· Evidence of applying Health & Safety knowledge in a facilities/building environment

· Proven IT skills (Microsoft Office, including Word and Excel Intermediate)

· Able to organise, delegate and multi task

· Courteous and polite manner with an emphasis on Customer Service

· Excellent written communication skills

· Excellent verbal communication skills

· Ability to review work carried out by external providers ensuring works meet expectations and specification, challenging substandard work as necessary

· Excellent customer relationship building

· Able to think creatively in pursuit of improved services and service levels

· Negotiating and influencing over a range of issues

· Track record of success in developing innovative solutions to problems

· Access to a suitable vehicle

· Full driving licence

· Ability to attend out of hours events/meetings on a regular basis

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: £12.47 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Market Harborough, LE16: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: BM17