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Job Description

Permanent Full-time

Location: Remote

Reports to: Head of Delivery Services

Salary: Up to £40,000

Line management responsibilities: Yes

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What’s the secret to our success? Simply put, we do things differently here!

As we move through a period of significant reform in the vocational sector, we are seeking a highly experienced individual to join our management team and support the delivery, marking, and awarding of a range of externally set and marked assessments for regulated qualifications, and manage a growing bank of associate markers.

Key Responsibilities

• Co-ordinate Chief Examiners’ attendance to the Question Paper Evaluation Committee (QPEC) meeting(s) to support assessment paper reviews to ensure materials are valid, reliable, and accessible.
• Hold overall management responsibility for Chair Angoff and awarding meetings in line with planned paper /version release
• Ensuring adherence to regulatory and internal procedures and obligations at all stages of Awarding
• Be accountable for maintaining standards for all qualifications within the area of responsibility, including delivery of secure grade boundaries that can withhold internal and external scrutiny
• Be accountable for the accuracy of results for area of responsibility, including monitoring, managing, and taking appropriate action to improve the quality of marking and confidence in results
• Complete and present periodic reports to both Leadership Team and the Board on team and assessment performance
• Proactively use data to drive improvements related to the delivery of externally set and marked assessments for regulated qualifications and wider customer experience
• Monitor Marker activity and exam completion trend data to ensure a sufficient bank of Markers is maintained to meet demand and ensure reliable awarding
• Lead recruitment activities for roles such as Chief Examiners/and Markers
• Work with the wider Management Team to ensure a smooth onboarding process for associates, inclusive of pre and post-assessment training and standardisation activities to enable informed judgements of Markers Chief Examiners capabilities to be made
• Have direct line management responsibilities for a given remit of roles within the Delivery Services Pillar and hold overall responsibility for full-time and freelance associate Markers/ Chief Examiners
• Use a range of feedback and work outputs to monitor staff performance and output of Markers and Chief Examiners, to drive improvement, taking action as required
• Work with the wider Management Team to devise an overarching Stakeholder strategy to inform quality improvement and support company growth, taking decisive action as required
• Manage External Quality Assurance activities end to end, acting as the key point of contact
• Work closely with the Qualification, Assessment, and Exams & Operations Managers to support a smooth end-to-end customer journey and enable all designated responsibilities to be fulfilled to the highest level
• Monitor budgetary expenditure within given remit to ensure value for money inclusive of assisting, as required, with the verification of monthly invoices from associate staff
• Be prepared to represent, as required, Training Qualification UK at various forums and meetings

Other Responsibilities

• Continually review operational efficiencies to support growth and an improved stakeholder experience
• Actively identify and work to mitigate the effects of perceived and realised conflicts of interest, reporting associated risks through appropriate channels
• Contribute to blogs, articles, and social media posts to grow organisation presence in the sector
• Work collaboratively with other Leaders/Managers in the organisation to drive quality improvement and support company and team objectives to be achieved
• Contribute to complaints and/or assessment discrepancies by using expert knowledge to draw conclusions about the case, acting as an authoritative voice in cases where consensus cannot be reached
• Contribute to investigations into potential malpractice, as required, where additional subject expertise is required for sound conclusions to be drawn about the case
• Develop and maintain in-depth knowledge of Training Qualification UK products and services and an understanding of Training Qualification UK’s internal processes and the wider educational landscape
• Pro-actively engage with any Training Qualifications UK communications such as; internal updates, newsletters, policy updates, or Centre information and cascade information as appropriate
• Undertake other duties considered within your skill and competence to assist in the smooth running of the business as required

Key Benefits

• Training, Qualifications & Apprenticeships. It’s what we do!
• 25 days annual leave plus 8 days Bank Holiday (33 in total)
• An extra day off to celebrate your birthday
• Annual Loyalty Bonus
• Annual salary review
• NEST pension
• Cycle-to-work scheme
• A positive and supportive working environment
• Christmas period closure
• Comprehensive onboarding
• A workplace that supports a healthy work/life balance

Please see the Person Specification for this role here.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*