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Job description

Salary: up to £55k pa + bonus + car allowance

Rose Hospitality Solutions are delighted to be hiring on behalf of The Scotsman Group. They are looking for an Area Operations Manger for St. Andrews, Perth & Dundee!

The Role:

• Provide leadership and direction to a team of venue general managers, leading by example to drive sales and overall profitability in line with the business plan. Circa 7 General Managers.
• Fully accountable for P&L delivery with the capacity to react to internal and external factors to maintain overall profit performance.
• To mentor, develop and inspire General Managers and venue teams.
• Have the ability to manage and maintain multiple brand identities across multiple hospitality sectors.
• To maintain an expectable level of quality and standard across all venues both front and back of house.
• To drive industry leading customer service putting the customer at the heart of everything we do.
• Manage relationships at all levels from senior leaders to internal support functions in addition to external suppliers and contractors to support the business.
• Continually evaluate the performance of general managers to ensure they are continually developed to achieve the highest level of performance utilizing management development.
• To promote positive change leading from the front and by example.
• To comply with all company policies and process and apply corrective action where required.
• To maintain a level of engagement including celebrating success reducing labour turnover and absence.
• A proactive approach to managing employee relations and staff welfare.
• To ensure protective controls are in place and maintained throughout the business to prevent losses in cash, stock and company assets.
• Achieve operational excellence through a high performance environment that embraces continuous improvement.

The Person:

The ideal candidate will have:-

• Experience in managing multiple operations in a fast paced customer facing environment (Hospitality/Retail preferred)
• Can demonstrate experience and success in delivering exceptional customer service.
• Minimum of two years experience managing multiple branded venues which have a minimum of £1m turnover and circa 40 employees.
• An enthusiastic individual with a passion for leading in a multi site retail environment.
• An outstanding communicator, able to liaise confidently with customers, clients, senior management and lead, engage and develop managers.
• Knowledge & experience of driving profitable sales growth across multiple branded hospitality / retail units.
• Experience of developing a strong service and sales focused culture amongst teams whilst working remotely.
• Good numeracy skills with the ability to analyse and interpret date e.g. sales data.
• Able to work flexibly in line with business requirements.

In return for the above, we offer our Area Operations Manager a competitive salary, generous company benefits, and the opportunity to work for one of the most challenging and rewarding brands in Scotland.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Holiday Purchase Scheme
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Flexible working opportunities including hybrid working options.
• Career development through our Scotsman Steps training programme.
• Car Allowance..

Job Types: Full-time, Permanent

Salary: Up to £55,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Health & wellbeing programme

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Dundee, Dundee City: reliably commute or plan to relocate before starting work (required)

Experience:

• Operations management: 3 years (preferred)

Work Location: In person