area manager West Midlands
Job description
Job Description
Job Title: Area Build Manager - South Midlands
Reports to: Construction Director
Our Story
The Lioncourt Group is unique within the house building industry and we are very proud to be distinctly different. It is our culture, focus on quality and success that inspires all employees in the Lioncourt Group to deliver exceptional performance.
Throughout our 17 years in operation, we have made massive strides to grow the business and have also been nimble on our feet to quickly adapt to changing market conditions.
9 successive years of achieving the HBF 5 star quality award underlines our focus on customer service, design and quality excellence.
Our Culture
Our culture is a key ingredient of our success and is one of devolving decision making and providing support to everyone who works within the business, as well as our business partners. The key pillars of our culture are:
Pride – pride in our work, our Company and our achievements
Trust – we trust each other’s ability to do our roles, we are honest, we have integrity and respect for everyone.
Agility – we adapt quickly to change and have created a supportive but flexible environment.
Quality - we are all highly driven by quality and proud to be a 5 Star Home Builder. We are focused on quality of build, design and customer service.
Fulfilling - Working at Lioncourt is a rewarding and enjoyable experience.
Key Responsibilities
To take full ownership for the delivery of developments within an allocated geographical area by overseeing and supporting our Site teams, sub-contractors, and suppliers to produce the highest quality homes for our customers, safely, efficiently, professionally within set budgets and to the agreed programme of works.
1. Health, Safety & Environment
- Create a positive team approach to maintaining the highest Health and Safety standards
- Comply with responsibilities outlined by Lioncourt Homes Health and Safety Policy and the Health, Safety & Environment Manager (HS & E) ensuring compliance from our site teams and sub-contractors
- Assist the HS & E Manager in preparing the Construction Phase Health, Safety and Environmental Plan
- Continuous monitoring and supporting of HS&E on developments, providing constructive feedback to each Site team
- Be aware of and support the Company’s commitment to Mental Health Awareness.
2. Development Planning
- Alongside the Construction Director, agree build direction, taking into account individual site challenges and complexities
- Create and adjust build programmes and communicate these to the site teams
- Identify critical issues which could affect the programme delivery and put plans in place to reduce impact.
3. Quality and Programme Delivery
- Visit each development frequently
- Monitor and inspect quality and site presentation to ensure that the highest standards are being achieved by encouraging continuous improvement
- Monitor the NHBC portal to ensure reportable items are kept to a minimum and produce reports to the site teams as and when required
- Provide regular internal feedback where any quality issues are recurrent
- Promote and support the attainment of NHBC quality awards.
4. Leadership
- Create a positive, productive team environment in line with our business culture and values
- Lead, motivate, support, guide and encourage the career development of all members of each Site team
- Carry out recruitment in conjunction with HR and the needs of developments and the business
- Recognise and encourage excellent performance
- Ensure that any training requirements are discussed openly, and steps taken to support any additional development needs
- Undertake annual PDR’s.
5. Sustainability
- Support the delivery of our local Employment and Skills training initiatives
- Encourage a positive and proactive approach to waste management
- Support the achievement of our Company Sustainability Vision targets
- Support community engagement initiatives.
6. Sales Interface
- Ensure a positive, proactive relationship of transparency and trust with the Area Sales managers and the wider Sales team
- Clear and concise communication
- A thorough understanding of the conveyancing and completion processes.
7. Customer Service
- Maintain a 5 star mindset across all of the site teams
- Have a thorough understanding of the customer journey both pre and post legal completion ensuring that each site team is adhering to our standards
- Carry out handover inspections and produce reports to the relevant site teams
- Have a full understanding of the HBF satisfaction process to ensure the highest results are achieved
- Strive to achieve the highest quality Lioncourt homes for our customers.
8. Internal and External Working Relationships
Build a strong cross disciplinary team ethos with all internal departments including Health and Safety, Sales, Commercial, Customer Care, Design, Engineering, Finance, Land, Marketing, HR and IT .
Develop solid working relationships with:
- suppliers and sub-contractors
- local authorities
- service and utility companies
- consortium site representatives where applicable
- local community stakeholders
- consultants
- building Control
- Environment Agency
- Health & Safety Executive
- Housing Association representatives.
9. Personal Qualities
- Offer a calm, logical, and empathetic approach to situations
- Proven experience of coaching and guiding others through good communication skills
- Able to communicate clearly and effectively
- Able to delegate work effectively
- Flexible and pragmatic approach to dealing with issues and challenges
- Confident IT user
- Able to plan, organise and deliver effectively to meet timescales
- Efficient time management
- Resilient.
Job Types: Full-time, Permanent
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- West Midlands: reliably commute or plan to relocate before starting work (required)
Experience:
- Contract management: 3 years (required)
- Home Building: 10 years (required)
- management: 5 years (required)
Willingness to travel:
- 75% (preferred)
Work Location: In person
Application deadline: 14/07/2023
Reference ID: ABM-01
