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Account Manager – Brighton and South Coast

At Churchill, we put our people first so that they can deliver outstanding service to our clients. We recognise that our client’s environment reflects their brand and provides a better workplace for their people. We never compromise on quality and are unrivalled in our attention to detail.

We are searching for an Account Manager in the Brighton and South Coast area to oversee all aspects of the cleaning operations for a mix of transport contracts. You will have direct line management responsibility for cleaning operatives and site supervisors and will demonstrate the energy and drive to take the contract forward.

If you share our values why not join our team? Do you have experience managing commercial cleaning contracts? Can you demonstrate successful client and team relationships? Do you have a background in facilities management or related industry?

As an Account Manager, you will be responsible for:

• To carry out ad-hoc and regular activity such as projects, reports, audits as required by and to support the Key Account Manager.
• To directly manage accounts within the operating region to include but not limited to:
• Ensure cleaning standards expected by the client are achieved and maintained and all contract cleaning sites / periodic spends come within budgeted working hours.
• Ensure target staffing levels at customer sites are achieved and maintained at all times.
• Collate accurate payroll information for each contract site to include hours worked, confirming rates of pay, submitting all new starter and tax forms, and notifying the payroll department of any leavers or changes in a timely manner.
• Obtain all appropriate authorisations from the customer or their representatives for all additional works.
• Train and manage site supervisors in Health & Safety, basic & advanced cleaning tasks and to ensure this is cascaded to all site cleaning staff as necessary and as per the A-Frame training material. Ensure employees adhere to the Company Health and Safety procedure at all times.
• Visit all contract sites during cleaning hours making sure all sites of two or more cleaners are visited a minimum of monthly and all sites are visited a minimum of at least quarterly. Ensure all KPI’s are completed by deadlines and advise Customer Services Dept via e-mail.
• Organise / authorise sufficient stock and supplies deliveries to contract sites remaining within site budget.
• Manage the company implementation procedure for all new contract starts to ensure their smooth and efficient commencement. Undertake risk assessments on all sites and maintain appropriate documentation for each site.
• After receipt of relevant training, carry out appropriate disciplinary measures, as necessary, adhering to company procedures, documenting accurately all such actions and involving the HR department at the earliest opportunity.
• Carry out quality inspections with a customer or their representative monthly. Complete and submit Quality Audit forms to Key Account Manager within deadlines. Complete monthly Jeopardy Report where appropriate, create and implement action plans to remedy need for report problem areas, maintaining high levels of communication with the customer.
• Recruit, develop and place cleaning staff in site contracts promptly liaising with Human Resources and Payroll, as appropriate.
• Maintain accurate staff records to include holiday leave, sickness absence and other authorised absences to ensure no overpayment to employees is made.
• Hold regular contract and specification review meetings with customers to cover:
• efficient and effective running of the contract
• to promote additional products and services
• to advise of any changes in Health & Safety regulations, legislation affecting cleaning procedures, their effects on our operation of the site contract and other industry issues etc.
• to review Service Level Agreements
• Ask for well-done notes and referrals.

All meetings are to be minuted and copies provided to customers

• Report any contract issues to the Key Account Manager / Regional Manager in a timely manner.
• To perform any other reasonable job related task that may be directed by the Key Account Manager or senior management of the company as requested.

Health & Safety:

• Adhere to all Health and Safety Legislation, as laid down by the Company.
• Communicate any Health and Safety problems encountered, to the KAM or RM promptly completing appropriate paperwork as required.
• Inform KAM or RM immediately of any non-compliance, or issues.
• Conduct necessary Health and Safety training, ensuring all staff are aware of their responsibilities under its legislation
• Be fully aware of individual and reporting staff’s responsibilities in regard to the Company’s Health and Safety Policy Statement
• Ensure sites regulations and Health & Safety policies are adhere to and followed at all times
• Inform Operations Manager immediately of any accidents at work and complete paperwork.
• To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Safe Guarding:

• Safeguarding/Child protection- to meet the legislative and company policies to ensure all safeguarding practices are adhered to and communicated where appropriate.

Our commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

Job Types: Full-time, Permanent

Salary: £33,000.00-£35,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Brighton, East Sussex: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Whats your current salary and notice period?
• Do you have experience in cleaning management?
• What are your salary expectations for this role?
• Do you have experience in FM and Transport Cleaning contracts or similar?
• Please note you will be required to pass a medical/Drug and Alcohol test to be eligible for this role. Do you consent?

Work Location: On the road

Reference ID: 2258