Find More Than 10K+
United Kingdom Jobs

Level 3 Information Communications Technician.

Title – Apprentice IT Support Analyst.

Company – Kurt Geiger.

Full Address – 24 Britton Street, London. EC1M 5UA.

Weekly Hours – 37.5 hours per week.

Salary – circa £24k.

Please contact Abbey Lacey [email protected] or call 01133 500 333.

About the company:

At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.

Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.

We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.

Benefits

• Free 24 hour virtual GP access.
• Enviable staff discounts.
• Harrods discount.
• Half Day, Pay Day Friday (once per month).
• Exclusive Staff only Sample sales.
• Summer Hours – 2pm Friday Finish.
• Active social committee that arrange a variety of activities such as office drinks, quizzes, free lunches, movie nights, and bring your dog to work day.
• Nail Technician on site for free gel manicure or pedicure, on a monthly basis.
• Football team, all welcome.
• Gym discounts.
• Enhanced pension scheme including life assurance.

Brief job description:

Providing operational and technical support to Kurt Geiger colleagues and assisting the Senior Support Analysts and SDMs in the effective running of the department. The role will start off with 5 days in the office until trained up and then will be split between office attendance and remote-based cover.

Your duties and responsibilities in this role will consist of:

Support Desk

• Provide expert assistance to Kurt Geiger employees, troubleshooting, diagnosing, and resolving complex issues.
• Work closely with DevOps, Warehouse support, and Ecommerce teams to deliver support.
• Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within agreed SLA where defined.
• Provide support for queries and issues that arrive via email, phone and walk-ups and ensure a ticket log is recorded.
• Work closely with third-party suppliers and service providers to ensure prompt resolution of incidents and requests.
• Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
• Process starters, leavers, and amendments in a timely manner and within SLA where defined.
• Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
• Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.

Technical Support

• Build, configure and install hardware, software and networks for users, stores, and offices.
• Monitor, respond and escalate business affecting system events such as disk usage, network outages, servers down, and security breaches.
• Use current security software and systems to ensure a safe technical environment for KG systems and their users.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).
• BTEC National Diploma or National Certificate at a Merit or Distinction or A2 (A level) in Computing desirable.

Personal Skills Required:

• Ability to multi-task whilst under pressure.
• Excellent written and verbal communication skills.
• Excellent customer service.
• Demonstrate excellent problem-solving skills and solution identification.
• Ability to work on their own initiative with minimal supervision.

Technical Knowledge of:

• Understanding of EPOS technologies/ VX820 PEDs/Backup PDQs/Till solution – Aptos.
• IP Networking and working with service Provider – Focus and SDWAN network.
• JAMF Pro.
• Duo Authenticator.
• Windows 10 and Mac OS.
• Microsoft Office 365.
• Active Directory and Azure AD.
• Exchange 2010 and Exchange 365.
• Citrix Desktop.
• Mobile device configuration and management – iOS – Android Meraki MDM.
• Slack and Teams for internal communication.
• TeamViewer and Quick Assist remote support.

Future prospects:

This role offers long term progression within the company after completion of your apprenticeship.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.