Apprentice Customer Support Coordinator – PHS, Warrington Warrington, North West England, England
Job description
Apprentice Customer Support Coordinator
We have an exciting opportunity for a Customer Support Apprentice to join our team. The role is ideal for a recent college leaver or someone with some work experience looking for their next step. The main purpose of the role is to support and assist the Customer Support and Workflow in all office procedures relevant to the department.
You will be mentored and coached to enable you in the future to schedule work for a nominated group of engineers within an allocated are.
The Role:
- Department administration as required
- Processing purchase orders onto our internal systems
- Providing customer updates via email and phone
- Liaise with other teams to progress and update jobs
- Provide support in the raising and closing of reactive PPM and scheduled job requests
- Provide team support with inbound and outbound calls
- Provide internal and external customer updates when requested
Other duties as required:
- The ability to deal with customers in a professional and calm manner.
- IT/Administration skills
- Ability to organise and prioritise own workload
- Enthusiastic with a ‘can do’ attitude,
- Excellent communication and people skills with the ability to develop and maintain good working relationships
- Motivated
- Hands on approachWhat we offer at Phs:
- £12,000 apprentice salary
- Phs Perks with potential savings of £1,000 a year
- 37.5 hour working week
- Additional earning potential through overtime, bonus’ and referrals
- 23 days annual holiday + bank holidays plus holiday buy/sell scheme after 6 months phs Perks potential savings of £1,000 per year
- phs Shop (Discount on household consumables)
- 24 hr wellbeing helpline
- Great career development opportunities
About phs:
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and the Republic of Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
Phs compliance focuses on helping more than 2,000 UK and Irish business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
To apply, please complete the form below or email us directly at [email protected]. Include the job reference #CS-PHS
