Apprentice Customer Service Advisor Sunderland, North East England, England
ScS Upholstery
Full Time
Sunderland, North East England, England
23582 - 26161 GBP ANNUAL Today
Job description
Description
This is a rare and exciting opportunity to join our vibrant, fast paced Customer experience team, as an Apprentice Customer Service Advisor. As an apprentice Customer Service Advisor, you will be responsible for dealing with customer queries on all aspects of the customer journey, from where is my order? To Aftercare queries once the furniture or flooring has been delivered.
The Customer Service Apprenticeship is a 15-month program, which will combine work and education, allowing you to gain a qualification, as well as hands-on experience. Throughout the program you can expect to learn, develop, and grow with the support of your educational tutors, colleagues, and business mentors.
What does the role involve?
- Speaking to customers over the phone, listening to their queries, including complaints and providing a friendly resolution to any problems they may have
- Answering high volume calls within a busy environment, putting the customer at the heart of everything you do
- Diagnosing product issues and arranging follow up appointments with relevant internal teams
- Demonstrating a passion for providing first class customer service
- Dealing with demanding calls in a calm and professional manner
Who are we looking for?
We’re looking for someone who has good communication skills and can make our customers feel comfortable knowing that you’ll do everything you can to help resolve their query.
- Willingness to learn
- Good communication skills
- A team player
- IT literate
- Good written and verbal communication skills
- Ability to balance studying and work to ensure you can complete an apprenticeship whilst adding value to the people team
- A good listener – the ability to listen to not only what our customers say but also what they don’t say
- A real people person – the ability to build strong relationships with our customers and colleagues
- Strong work ethic, resilient, self-starter and a can do attitude
What’s in it for you?
- Flexible working available
- Access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, evouchers, cashback and more!
- Access to our ‘Suite Treats’ colleague sales scheme, for discounted furniture and flooring
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Cycle to Work scheme
About ScS – Sofa Carpet Specialist
We are one of the UK’s leading sofa and carpet specialists, and you can find us on numerous retail parks all over the country.
We have 99 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus is in retailing sofas, flooring and dining, helping customers to create the home they’ll love and that’s where you come in…
ScS Upholstery
https://careers.scs.co.uk/
Sunderland, United Kingdom
Steve Carson
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Public
Home Furniture & Housewares Stores
1890
