applications support specialist Montreal
Guillevin
Full Time
Montreal
82128 - 57000 CAD ANNUAL Today
Job description
Application Support Specialist - Remote
Status:
Regular, Full timeLocation:
Montréal, QuebecJob Description
If the idea of solving problems sounds invigorating, rapid change and learning seems exciting, and helping others feels good, then this role is for you!
As a member of the Operations Support Team, the Application Support Specialist will report to the National Operations Support Manager. This position is primarily remote and can be based anywhere in Canada. However, there will be some onsite training to develop business acumen and knowledge.
Role and Responsibilities:
- Support users across the country.
- Work with various internal stakeholders within the company on ERP support.
- Liaise daily with various teams on user issues.
- Coordinate with other team members to efficiently resolve user queries.
- Manage the team’s outlook mailbox and act as the first point of contact for internal stakeholders.
- Work with the ERP vendor on application improvements and defects.
- Manage support cases created with the vendor.
- Participate in a variety of projects as assigned.
Qualifications and Education Requirements:
- Post Secondary Education.
- Help Desk/Customer service experience.
- Bilingual (English & French).
- Advanced knowledge of Microsoft Office 365.
- Knowledge of Epicor’s Prophet 21 ERP is a strong asset.
- Application support and ticketing systems experience an asset.
- Excellent communication, organizational, and customer service skills.
What’s in it for you
Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. Guillevin has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.
What we offer:
- A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
- Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
- Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:
- Health, dental, paramedical & vision care, and prescription medication
- Short- and long-term disability benefits because you never know what the future holds
- Supplemental Health Insurance
- Life insurance
- Employee Assistance Program (EAP) with Telemedicine
- Travel Insurance
- Reimbursement of training expenses to acquire new skills and advance your career within the organization
- RRSP with generous employer contribution
- Possibility of contributing to a TFSA with a favorable group rate
- Post-graduate scholarship program for children of our employees
- Employee discounts on purchases
- Free parking
- Electric vehicle charging stations in many of our locations
Guillevin ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.
We thank all applicants for their interest, however, only those under consideration will be contacted.
The masculine gender is used solely to simplify the text.
About Guillevin
CEO: Luc Rodier
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Company - Private
Website: https://www.guillevin.com/
Year Founded: 1906
Guillevin
https://www.guillevin.com/
Montreal, Canada
Luc Rodier
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Wholesale
1906
