CMA1869 Behavioural Insights Adviser London, England
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About the job
Job summary
If you offer expertise in behavioural science and developing behavioural insights, this position presents an exciting opportunity to join the CMA’s Behavioural Hub and help develop a better understanding of consumer issues and behaviour in the UK.
The CMA is the UK’s world-leading competition authority. Our purpose is to make sure competition works in consumers’ favour, and businesses treat their customers fairly. The Behavioural Hub supports the CMA’s mission to make markets work in the interests of consumers, businesses and the economy. The Hub work on studies and enforcement cases in close cooperation with economists, lawyers and other professionals, providing behavioural insights input and analysis, and deliver cutting-edge research into business practices and consumer behaviour. Our analyses have played an important role in several CMA projects, such as the CMA’s recent market study into mobile ecosystems.
Job description
As Behavioural Insights Advisor, you will be involved in a variety of applied behavioural projects to address competition and consumer issues across UK markets. Your responsibilities will include:
- Supporting the building of capacity for qualitative, quantitative and experimental research projects
- Identifying and analysing consumer and firm behaviours
- Contributing to cross cutting publications on key behavioural themes
- Maintaining and communicating a consistent and valuable behavioural offer (e.g. consultancy, capability building, evidence building and research)
- Working with CMA data scientists, technology insight specialists, economists and market researchers to shape joint analytical / research projects
In addition to doing impactful and valuable work, we will support your development as a professional and provide the opportunity to forge new international and academic networks.
Person specification
- Experience of delivering behavioural insight projects: gaining buy-in for behavioural work from others, producing behavioural analysis of problems, diagnosing where behavioural issues may be relevant, and advising on the design and testing of solutions.
- A good understanding of existing behavioural literature, and experience in distilling this rapidly to develop actionable insights or recommendations to influence others’ decision making.
- Effective stakeholder management, communication and influencing skills, including helping to produce high-quality outputs (e.g. presentations, publications) suitable for and to influence non-technical audiences.
- Experience with delivering or supporting research. Methods could include online experiments, lab experiments, field trials, natural experiments, behavioural design, qualitative and quantitative methods.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Making Effective Decisions
- Working Together
- Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
- Behavioural Insights
Benefits
As well as the interesting and varied work you’ll do to contribute to effective competition in the UK, and to ensure consumers get a good deal when buying goods and services, you’ll also benefit from:
- An exceptionally generous pension scheme with a significant employer contribution and range of options, including a tax-free lump sum at the point of retirement and injury, ill-health and life assurance benefits
- 25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King’s birthday. In addition, you’ll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering
- Season ticket loans, cycle to work scheme, flu vaccinations and eye tests
- Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard
- A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work
Any move to the CMA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.”
Like many other organisations, we operate a hybrid working model with a mix of office and home working. We believe this supports us to deliver our best work while allowing the flexibility to maintain balanced and healthy lives. We work at least 40% of our time from our office locations across the UK.
If you’re already a civil servant being appointed on level transfer, you’ll retain your existing terms, including annual leave. If you are being promoted you’ll receive either a 10% pay increase or the new grade minimum, whichever is the greater. Applicants new to the civil service can be considered for appointment at a salary higher than the starting point indicated above, but not more than the advertised mid-point, depending on skills, knowledge, experience and qualifications.
We are fully committed to being an inclusive employer and ensuring equal opportunities. We want a diverse workforce that reflects the consumers we serve. We welcome applications from under-represented groups, including ethnically diverse people, people with a disability, people with diverse gender identities and from people of different ages.
We welcome applications from under-represented groups, including ethnically diverse people, people with a disability, and people with diverse gender identities.
We are an accredited Disability Confident Employer and disabled applicants meeting the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview
Our Values
The CMA delivers impactful outcomes for people, business and the UK economy. We are Ambitious and Evidence-based, and always strive for Excellence. We treat everyone with Respect, and are Collaborative and Inclusive.
Everything we do is underpinned by the Civil Service values: Honesty, Integrity, Impartiality and Objectivity.
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV, personal statement and an online application form. Further details about application requirements are listed on the application form.
The selection process will comprise of the sift (CV & application review) and an interview. Interviews will be either conducted virtually, by Microsoft Teams.
In the sift all elements of the essential criteria listed under Person Specification (above and in the attached role profile) will be considered.
The sift will take place week commencing 12 June 2023.
If your application is successful you will be invited to attend an interview. You will be notified via email to log-in to your Civil Service Account and book your interview slot. You will be sent an email with full details of your arrangements for interview.
Interviews will be held week commencing 03 July 2023
The first part of the interview will comprise of a presentation, details of which will be forwarded in advance of the interview. The second part of the interview will be a 45 minute -1 hour panel interview where you will be asked questions based on the Behaviours, Experience and Technical skills outlined in the role profile.
Reasonable Adjustments:
We want to make sure no one is at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process.
For example, you may need wheelchair access at interview, or if you are deaf, a Language Service Professional. You might also require additional time to complete a timed assessment or a sign language interpreter to support with the relaying of information.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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