applications support analyst Redding, CA
Shasta County
Full Time
Redding, CA
79775 - 57648 USD ANNUAL Today
Job description
CURRENT VACANCY IS WITHIN THE SHASTA COUNTY
DEPARTMENT OF INFORMATION TECHNOLOGY
ORAL EXAM IS TENTATIVELY SCHEDULED FOR AUGUST 2023
SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS
SEE “SPECIAL REQUIREMENT” SECTION REGARDING
POSSESSION OF A VALID DRIVER’S LICENSE
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
FINAL FILING DATE: AUGUST 04, 2023 AT 12:00 PM
SALARY INFORMATION
$6,177 - $7,883 APPROXIMATE MONTHLY* / $35.64 - $45.48 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases*
Please visit https://www.shastacounty.gov/personnel/page/labor-agreements-mous.
ABOUT SHASTA COUNTY
Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.
ABOUT THE DEPARTMENT
Information Technology provides electronic data processing services to County departments including systems development and maintenance, computer programming, network management, computer operations, and personal computer support. Information Technology also assists departments with the selection and acquisition of their computer systems and personal computers. All telephone, voice mail, and related telecommunication equipment is installed, maintained, and upgraded by this department.
ABOUT THE POSITION
Under general direction and supervision, the Information Technology (IT) Application Support Analyst (ASA) I will provide a wide range of professional work in supporting applications used by and in support of the departments in the County of Shasta, including: monitor versions and upgrades; work directly with the software vendors, customer departments; organize, schedule, coordinate, instruct, and participate in work teams within a division/functional area within the IT Department; and perform related work as required.
DISTINGUISHING CHARACTERISTICS
This is the journey-level classification in the series working under the general direction of the IT Services Manager for Systems & Programming. The incumbent is expected to carry out complex assignments and projects and to perform technical support for designated software applications. The IT Application Support Analyst performs independently and is proficient in all aspects of client server communications, application management and delegated administration. The IT Application Support Analyst will have strong interpersonal and communication skills; is capable of explaining procedures in writing or verbally; and possesses good phone skills.
This class is distinguished from the higher class of IT ASA II in that individuals in the latter class have responsibility to work at a higher level of independence, on a higher volume of systems, and/or on systems with more complexity, as well as taking on lead duties.
IDEAL CANDIDATE
The ideal candidate will have prior experience with case management software, processes, and concepts and with the administration and configuration of COTS systems and system integrations. In addition, they are capable of capturing and implementing business process and workflow requirements and have strong data modeling and SQL query skills. They will have experience authoring procedures and instructing staff how to utilize applications and they will have experience with, or at least be familiar with, HTML and CSS.
EXAMPLES OF ESSENTIAL DUTIES
This classification requires the ability to perform tasks specific to application support. An incumbent is required to perform in one or more of the following specialized areas:
Application Management:
Incumbents assigned to this role are expected to perform a variety of tasks related to server-side application support; Provide tier-2 system support for technical issues related to on-premises applications; troubleshoot application issues and outages; participate in the implementation, upgrade and maintenance of County- hosted applications; analyze performance and security issues for business application implementations. Lead the development, adoption and implementation of best practices related to application management and security.
Application Administration:
Incumbents assigned to this role are expected to perform a variety of tasks related to application administration for applications either hosted in the Shasta County environment or in the cloud; perform application and user configuration; work closely with vendors and business analysts to perform analysis and implementation of requested application enhancements. Lead the development, adoption and implementation of best practices related to application administration and security.
No/Low Code Application Development:
Incumbents assigned to this role are expected to perform a variety of tasks related to no/low code application development and ongoing support; integrations, interfaces, reports and automation, for use by departments within the County of Shasta; write and/or maintain scripts to automate processes, migrate data, analyze data, and improve data quality; develop or contribute towards server-side or client-side web applications that accomplish such tasks as user authentication, form-based data entry, integration with other systems/software, or interactivity with existing data. Lead the development, adoption and implementation of best practices related to application administration and security
All specializations are expected to: effectively manage projects and meet deliverable deadlines; qualify issues to be escalated; prepare functional process diagrams of existing and proposed solutions; write and maintain SOPs (standard operating procedures) and other documentation for designated applications and related processes; contribute to knowledge management systems; prepare support plans to ensure a smooth transition of systems from inception to production support; document issues as well as steps taken for issue resolution; work closely with third-party vendors; work under tight deadlines; work a flexible schedule including possible evening and weekend hours; communicate well, both written and verbally with all levels of internal and external staff and management; analyze and problem solve; maintain a high level of confidentiality; review and recommend enhancements to processes, practices, and/or policies; and perform job functions in compliance with all company policies and federal/state rules and regulations as applicable to the position
TYPICAL QUALIFICATIONS
Any combination of education and experience sufficient to directly demonstrate possession and application of the following in the specialized functional areas assigned:
Application Management:
Knowledge of: Application architecture models, operating systems, networking and security concepts; enterprise database management systems; Active Directory; web servers, and common web browsers; and Application Lifecycle Management concepts.
Ability to: Interpret and derive system-level technical documentation; understand, implement, and support software solutions; and manage business application lifecycles.
Application Administration:
Knowledge Of: Enterprise business applications, web technologies, and security best practices; techniques and procedures for administering business and enterprise applications; principles and methods used in analysis and development of business applications; computer programming principles and scripting languages, system analysis and design procedures and techniques, and relational databases, database design, and object modeling.
Ability to: Learn and understand business systems, administer applications, work with business analysts to evaluate user requirements and implement enhancements to business systems; provide onsite training and support, and develop training documentation; use software tools necessary to design, organize, and administer applications; model objects, processes, and data; and develop expert knowledge of various core business and enterprise systems.
No/Low Code Application:
Knowledge Of: Principles and practices related to developing no/low code applications, HTML & CSS, and PowerShell; database structure and utilization using SQL databases including the ability to integrate with applications and APIs; concepts around no/low code platforms including, but not limited to, Microsoft toolsets Power Automate and Power Apps; Export, Transform, and Load concepts & principles; version control and management of codebases; code testing principles and practices; program documentation concepts
Ability to: Develop new applications and scripts; understand and support existing applications and scripts; work with business analysts to evaluate user requirements and implement into applications; use software tools necessary to design, organize, and administer applications; model objects, processes, and data; and develop expert knowledge of various core business and enterprise systems.
These employment standards are typically attained with the equivalent of a Bachelor's degree in information technology, or related field of study and one year of experience comparable to that of a Senior IT Analyst/ Programmer Analyst II/ Infrastructure Support Engineer II or three years of enterprise application support experience.
SPECIAL REQUIREMENT
Possession of an appropriate California driver license may be required for some positions. Depending upon assignment, an incumbent may need to regularly have access to and utilize a suitable personal vehicle in the course of business (mileage is reimbursed at the IRS rate). Proof of adequate insurance for the vehicle may be required.
SUPPLEMENTAL QUESTIONS
Responses to the following must be submitted with a completed application.
Do you have experience administrating vendor software applications? If yes, describe the applications and your detailed responsibilities for each. If no, please type “n/a”.- Do you have specific experience administrating case management software applications? If yes, please describe the application and your detailed responsibilities. If no, please type “n/a”.
- Have you ever been responsible for gathering requirements and/or configuring a COTS product? If yes, describe the systems and your processes. If no, please type “n/a”.
- Select the option that best describes your experience where modifying and maintaining vendor software applications was a regular part of your job duties:
- Some experience, but less than 3 years
- 3+ years, but less than 5 years
- 5+ years
- None of the above
- Do you have specific experience with html and css? If yes, describe your experience detailing your level of familiarity with each and provide an example of a project you worked on involving these technologies. If no, please type “n/a”
- Do you have experience with SQL Server and writing SQL Queries? If yes, describe your experience. If no, please type “n/a”.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Employee needs to be able to handle multiple tasks with shifting priorities.
OTHER CONSIDERATIONS
All new employees are required to have their paycheck directly deposited to a bank account.- Some positions may require a valid California driver's license and acceptable driving record according to County policy.
- Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
- As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
- Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.
- Shasta County participates in E-Verify. For more information visit https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf (Download PDF reader). If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer.
- In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
- Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California – General.
- Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 9.5% his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at https://www.shastacounty.gov/personnel/page/employee-benefits for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County’s website are for information purposes only. To the extent the provisions of the flyer or the County’s website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.
APPLICATION AND SELECTION PROCEDURES
Shasta County Personnel will accept applications and responses to the supplemental questions until 12:00 p.m., on August 04, 2023. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.
Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
Veterans' Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.
Applicants are encouraged to apply on-line at www.ShastaCountyCareers.com or submit an application to the Shasta County Personnel Office.
Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Shasta County Personnel
1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515
NOTE:
Various bargaining units may have benefits that alter from this general summary. This summary of benefits is not a binding document and is provided as a courtesy. Refer to labor agreements (MOUs) for specific benefit information.
THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES
Holidays:
12 paid holidays (96 hours) per year.
Vacation:
10 working days a year during the first three years of service; 15 working days a year - 4 through 9 years of service; 17 working days a year - 10 through 15 years of service; 20 working days a year - 16 or more years of service. Note - accrued vacation leave may not be used until after six months of employment. For purposes of vacation accrual, a working day is no more than 8 hours.
Sick Leave:
96 hours of sick leave are earned each year with no maximum accrual. Employees terminating in good standing after completion of 5 years of continuous service will receive a pro-rata payoff of accumulated sick leave. Unused sick leave may be converted to PERS service credit upon retirement. Note - accrued sick leave may not be used until after three months of employment. Accrued paid leave benefits are used in conjunction with FMLA/CFRA as appropriate.
Bereavement:
Maximum of 24 hours for each non-concurrent death in the immediate family.
Health Plan:
Shasta County contracts with PERS for medical insurance and has an alternative Blue Cross plan. Employees in the Teamsters bargaining unit are insured through a Teamsters Trust plan. Depending on the plan selected, the County pays most, or all, of the employee premium, and contributes a portion of the dependent premium. Contributions are made for a portion of a retiree's insurance premium.
Dental Plan:
The County pays a portion of the employee's and dependents' premium for dental insurance. The employee pays the full premium during the first six months of coverage.
Vision Plan:
The County pays the employee premium and employees may enroll dependents at their own expense.
Life Insurance:
The County pays the premium for life insurance for most employees. The amount of coverage varies by bargaining unit.
Retirement:
The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security. Members hired prior to May 8, 2011 are covered under the retirement formula of 2% @ 55 benefit. Members hired after May 8, 2011 but before January 1, 2013 are covered under the retirement formula of 2% @ 60 benefit. Members hired after January 1, 2013 are covered under the California Public Employees Pension Reform Act (PEPRA) with a benefit formula of 2% @ 62. Please review the specific MOU for stipulated retirement formulas.
Employees pay 7.75% of his or her salary, on a pre-tax basis for a period of time as specified in his or her labor contact, or Personnel Rules as appropriate.
Miscellaneous:
- Deferred Compensation plans available through specified companies.
- IRC Section 125 plan available for pre-tax payroll deductions for contributions towards un-reimbursed medical expenses and dependent care.
- Optional insurance products are available.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Any information on this page or links is subject to change without notice.
Shasta County Personnel
1450 Court Street, Room 348
Redding, CA 96001-1676
(530) 225-5515
Comments, please email: [email protected]
Shasta County
www.co.shasta.ca.us
Redding, CA
Brian Muir
Unknown / Non-Applicable
1001 to 5000 Employees
Government
State & Regional Agencies
