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applications support analyst Altrincham, England

Lookers

Full Time Altrincham, England 45000 - 35000 GBP ANNUAL Today

Job description

Overview:

Application Support Analyst

Lookers Head Office Manchester - Remote working available

Contract type: Permanent, Full time

Salary: £35,000 to £45,000

Hours: Monday to Friday

At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing learning and development opportunities so that they can advance in their careers.

Due to some exciting new initiatives, we are now looking for an Application Support Analyst to join our busy and innovative team. This role forms part of the Digital Application Support team, the team’s focus is to provide 2nd/3rd line application support alongside DevOps capabilities.

The team support a wide range of applications, external and internal websites, lead management system and back-end internal and external feeds.

Responsibilities:

Understanding the way our applications work and the value they provide to our business
Replicating issues in live or test environments
Engaging with our business users to understand issues and communicate workarounds and best practices
Working with internal development teams and 3rd party suppliers to diagnose and escalate issues

Qualifications:

You must have previous demonstrable experience working in a busy role, we require a flexible individual that can adapt to the various applications and technologies used across the business. Ability to have clear and honest communication with customers and internal teams is also key to succeeding in this role.

We are ideally looking for someone with support experience in an ITIL environment, SQL, Monitoring tools, Salesforce (or equivalent),Azure (or equivalent) and customer facing website support

About us:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

Enhanced holidays that increase with service
Eligibility to join one of our car schemes
Critical illness cover after 2 years and Life Assurance
Smart Health - free access to support 24 hours a day, 365 days a year
Enhanced paid maternity, paternity and adoption leave
For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

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