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applications engineer Aberdeen, Scotland

Hexagon

Full Time Aberdeen, Scotland 36982 - 32233 GBP ANNUAL Today

Job description

Overview:

Applications Engineer

Hexagon’s Autonomy & Positioning division is looking for a tech-savvy and personable Applications Engineer to help us drive our business forward by providing 2nd tier support to our customers. In this exciting hands-on position, you will utilize your GNSS+INS expertise to ensure our customers’ success.

While part of a growing Global Core Customer Support team, this position will have a strong focus on supporting AutonomouStuff, Veripos, and NovAtel customers in the EMEA (Europe, Middle East and Africa) region and will report into the Regional Core Support Manager. The team collaborates closely with Customers, Sales, Specialists, Engineering and Account Managers. You may be a great fit if you have a passion for emerging technology, and desire to use your engineering skills to solve real-world challenges and shape the future of the GNSS Industry.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. You’ll be joining over 22,000 people in 50 countries on the leading edge of your field.

This position is with Hexagon’s Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brand(s) NovAtel, AutonomouStuff, VERIPOS and Antcom.

The Location: This position can be based in our Aberdeen office, Scotland, or home based within Europe.

Responsibilities:

As our Applications Engineer you will be responsible for 2nd tier case management for Hexagon A&P products and services:

Provide technical support for both pre-sales opportunities and post-sales issues
- Data analysis for support cases when applicable
- Troubleshooting, investigation and issue replication
- Including phone and email support
Generate and review technical support documentation including Frequently Asked Questions and Applications Notes
Interface with and provide support for Engineering teams
Physical investigation/data collection for Engineering
Review marketing materials
Perform product testing and verification
Provide customer demonstrations
Contribute to root cause analysis
Support workshop through testing, maintenance and mobilisation preparation of all Hexagon A&P GNSS equipment within the EMEA region
Participate in on-call rota

Qualifications:

Must-Have:

Degree in science, engineering, a related discipline, or equivalent experience
2 + years in a technical support role or related industry
Exceptional interpersonal skills and ability to get on with others
Excellent verbal and written skills

Key Success Factors:

High attention to detail and exceedingly organized
Strong multitasker with keen ability to prioritize
Self-motivated team player with proven problem-solving skills
Outgoing and energetic with exceptional people skills
Work well in a collaborative environment
Comfortable working individually but knows when to ask for help

Nice-to-Have:

Experience working directly with customers, preferably in the delivery of support or services
Experience in GNSS and INS systems installation and/or troubleshooting

If you require any special accommodation, please email our team at [email protected] and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.

About Hexagon

CEO: Ola Rollén
Revenue: $500 million to $1 billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Public
Website: www.hexagonppm.com
Year Founded: 1992

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