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Application Support Engineer

A hedge fund investment specialist based in London is looking for an experienced Support Engineer with an in-depth experience in 1st & 2nd line Application support for multiple applications. This role offers an outstanding work/balance with only 2/3 days per week in the office and comes with a highly competitive compensation package and annual performance bonus.

Responsibilities:

• As the Initial point of contact for issues raised by all business stakeholders, identify how cases should be processed
• Timely communication to stakeholders to ensure they stay informed of issue progress and within the technology teams to facilitate resolution
• 1st and 2nd level application support for business systems with escalation to the software development team, Infrastructure technology teams, end users, or third parties as appropriate
• Recording and taking ownership of issues using available tools and following through to successful resolution
• Input to the configuration of workflows and SLAs of our ticket management system
• Writing SQL scripts to resolve user queries, testing, and scheduling weeknight or weekend releases
• Incident and Problem management, including input to post-incident reviews and resolution of follow-up tasks
• Analysing the risk & impact of various tasks and prioritising them
• Monitoring business systems and creating I am running a few minutes late; my previous meeting is running over. modifying monitoring alerts. Influencing the development teams to educate on monitoring best practices and provide
• Supporting the end user to ensure continuity of the Production, UAT & Development environments
• Test and implement bug fixes or enhancements in Dev, Test, and Live environments
• Implementing change controls on the production estate
• Prepare and distribute release notes
• Participate in Disaster Recovery planning, updating run books, and DR tests
• Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team
• Work with internal and external auditors
• Develop into a go-to person in the team for colleagues and stakeholders
• To excel and add value to all aspects of this role
• Ability to provide concise, technical reports to management upon request
• Provide on-call or out-of-hours support as the business requires
• Identification of recurring issues that require development effort and the escalation and prioritisation of those items

Desirable Skills:

• Database: Good SQL scripting skills with MS SQL Server or Oracle
• Operating Systems: Windows 10, Windows Server 2012 or above, UNIX or Linux
• Application: Experience in or support of Trading, Portfolio Management, Risk, Settlements, and Reconciliation applications
• Market knowledge: good working knowledge of financial markets and instruments, with broad asset class understanding, through previous experience within the financial services sector.
• Experience with the .Net ecosystem
• Scripting skills – Unix, RegEx, PowerShell
• Prior experience working with:
  • ServiceNow, Zendesk, Atlassian Confluence & Jira
  • Nagios, Splunk, ELK stack, Grafana
  • Bit Bucket, Git, Octopus
  • IBM MQ, MSMQ, Kafka
  • Automate Enterprise (Help Systems)
  • Salerio (COR Financials)
  • Fund Manager (Linedata)
  • SWIFT Message Types
  • Bloomberg Terminal and Data feeds

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

A hedge fund investment specialist based in London is looking for an experienced Support Engineer with an in-depth experience in 1st & 2nd line Application support for multiple applications. This role offers an outstanding work/balance with only 2/3 days per week in the office and comes with a highly competitive compensation package and annual performance bonus.

Responsibilities:

• As the Initial point of contact for issues raised by all business stakeholders, identify how cases should be processed
• Timely communication to stakeholders to ensure they stay informed of issue progress and within the technology teams to facilitate resolution
• 1st and 2nd level application support for business systems with escalation to the software development team, Infrastructure technology teams, end users, or third parties as appropriate
• Recording and taking ownership of issues using available tools and following through to successful resolution
• Input to the configuration of workflows and SLAs of our ticket management system
• Writing SQL scripts to resolve user queries, testing, and scheduling weeknight or weekend releases
• Incident and Problem management, including input to post-incident reviews and resolution of follow-up tasks
• Analysing the risk & impact of various tasks and prioritising them
• Monitoring business systems and creating I am running a few minutes late; my previous meeting is running over. modifying monitoring alerts. Influencing the development teams to educate on monitoring best practices and provide
• Supporting the end user to ensure continuity of the Production, UAT & Development environments
• Test and implement bug fixes or enhancements in Dev, Test, and Live environments
• Implementing change controls on the production estate
• Prepare and distribute release notes
• Participate in Disaster Recovery planning, updating run books, and DR tests
• Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team
• Work with internal and external auditors
• Develop into a go-to person in the team for colleagues and stakeholders
• To excel and add value to all aspects of this role
• Ability to provide concise, technical reports to management upon request
• Provide on-call or out-of-hours support as the business requires
• Identification of recurring issues that require development effort and the escalation and prioritisation of those items

Desirable Skills:

• Database: Good SQL scripting skills with MS SQL Server or Oracle
• Operating Systems: Windows 10, Windows Server 2012 or above, UNIX or Linux
• Application: Experience in or support of Trading, Portfolio Management, Risk, Settlements, and Reconciliation applications
• Market knowledge: good working knowledge of financial markets and instruments, with broad asset class understanding, through previous experience within the financial services sector.
• Experience with the .Net ecosystem
• Scripting skills – Unix, RegEx, PowerShell
• Prior experience working with:
  • ServiceNow, Zendesk, Atlassian Confluence & Jira
  • Nagios, Splunk, ELK stack, Grafana
  • Bit Bucket, Git, Octopus
  • IBM MQ, MSMQ, Kafka
  • Automate Enterprise (Help Systems)
  • Salerio (COR Financials)
  • Fund Manager (Linedata)
  • SWIFT Message Types
  • Bloomberg Terminal and Data feeds

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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