Application Support Analyst

Job Title: Application Support Analyst
Location: Keynsham, Bristol
Compensation: £29,188- £32,600
Role Type: Full time / Permanent
Role ID: SF49817

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Application Support Analyst at our Keynsham site.

The role
As an Application Support Analyst, you’ll have a role that’s out of the ordinary. You will provide 1st and 2nd level software support primarily for the Maritime Collaborative Work Environment and associated infrastructure based in Bristol.

Day to day, you’ll carry out incident management (receipt, diagnosis and subsequent fixing of faults).

• Problem management (providing workarounds for users and undertaking root cause analysis)
• Contribute to the provision of service management reporting requirements
• New account set up, password resets and licence management
• Database manipulation (includes updates, inserts, queries and scripting) on both Oracle and SQL and configuration of new and existing Oracle Webcentre communities.

Essential experience of the Application Support Analyst:

• SQL / Oracle database knowledge
• Familiar with Helpdesk software
• Can use their own discretion in resolving problems within their domain

Qualifications for the Application Support Analyst:

• A recent IT graduate or Application Support Analyst with demonstrable experience.

The successful candidate must be able to achieve SC security clearance for this role.

Our Benefits

• Generous holiday allowance
• Matched contribution pension scheme up to 8% of salary, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International
For over 130 years Babcock International have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing date: 22/08/2023

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