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Job description

Company Description

At Hexegic, we are passionate about working with software that solves problems. We partner with a leading data analytics business to transform how companies use data and technology.

The Role

Software Support Engineers use their technical and problem-solving skillset to enable users across the technology to succeed in integrating their data to facilitate applications that help companies make better decisions.

You will be an advocate for customer success and collaborate with product engineers, implementation teams, and other support engineers to ensure users’ inquiries are resolved as quickly and effectively as possible.

You will have the opportunity to use your problem-solving skills to find solutions to novel problems within a complex, evolving software product.

Beyond just finding solutions to issues, you will evolve the support solution, finding key trends to shape the continued evolution of the platform.

Core Responsibilities

• Develop a deep understanding of our software applications so you can leverage problem solving skills to ensure user inquiries are resolved
• Build technical expertise on specific parts of the platform to provide technical support to Data Engineering teams
• Team up with product engineers to identify, root cause, and resolve bugs
• Update documentation to help users navigate our software.

What we Value

• Desire to help users solving diverse issues, with experience providing customer support on complex software platform
• Background, in fields such as Mathematics, Computer Science, Software Engineering, Data Science or Physics.
• Knowledge of programming languages such as Python, SQL, JavaScript or similar.
• Understanding of APIs
• Excellent English writing and communication skills

Requirements

· Located in London Office

Due to the nature of this role we can only accept candidates that are British Citizens. That have current active SC/DV Clearance.

Hexegic firmly believes in building a team that reflects society; representing a variety of backgrounds, disabilities, perspectives and skills as we have seen the clear benefits that inclusivity brings to our employees, our services and our customers. Hexegic are proud to be an equal opportunities employer.

Job Types: Full-time, Permanent

Salary: £60,000.00-£75,000.00 per year

Benefits:

• Gym membership
• Private medical insurance
• Wellness programme

Schedule:

• Monday to Friday

Application question(s):

• Due to the nature of this role all candidates need to be British Passport Holders.

Experience:

• Python: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in LONDON