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Salary up to £28000 plus extensive benefits

We’re looking for an ICT Support / Desktop Support Technician to ensure excellent and timely delivery of ICT Support within our team. You’ll have at least one year of proven Desktop / 1st line support experience within a fast-moving business of circa 100-150 users, both locally and remotely, and be flexible, willing to learn, listen, and develop your support skills. We’re a close-knit, collaborative team, and you’ll receive great benefits, as well as a chance to progress your IT career in a friendly, supportive environment.

You will:

• Provide effective and good quality 1st line ICT Support, both desk-side and remote to internal end users
• Manage, prioritise & take ownership of support requests via the company Helpdesk system, to resolution
• Liaise with third party providers for support on certain systems when required
• Escalate more complex problems as appropriate, collaborating effectively and keeping end users updated
• Administer the ICT new starters / leavers process
• Maintain the ICT asset register and inventory
• Configure & build end user devices for at-scale deployment, and carry out day to day maintenance
• Contribute to the ICT knowledge base, creating new articles and maintaining existing ones
• Provide support for audio-visual equipment in meeting rooms and for apps such as Zoom and Teams
• Work with the ICT team to deliver new projects
• Maintain best practices and policies to ensure effective use of all ICT systems and security standards

As well as your experience supporting teams of approximately 100 users, you’ll also have:

• Windows Server Operating Systems & Windows Desktop Operating Systems

• Active Directory, Office 365 / Exchange online Admin Centre and Basic Networking (IP, DHCP, VLANs)

• Support experience for AV, meeting room and video conference tech
• An ability to integrate well in a helpdesk environment with superb customer service skills
• Well-organised approach, able to manage a demanding workload
• A genuine interest in the IT industry
• Willingness to occasionally be flexible with hours worked, & occasionally work weekends. Please note that this is only occasionally.
• A strong academic background
• Written and spoken fluency in English

Ideally you’ll have:

• An industry certification, MS Certified, ITL, CompTIA etc.

• Experience of supporting Engineering/CAD applications

• VMWare and/or Citrix

• Rolled out hardware, software deployment and patching experience

• Participated in Project work

Why Elliott Wood?

Elliott Wood people are no ordinary engineers. We are activists for a new kind of engineering profession, where technical and creative thinking work together, and in which our craft is re-evaluated by both clients and collaborators.

Like us, our clients and collaborators are more environmentally and socially conscious than ever before. Over the past 25+ years, we’ve engineered globally-recognised landmarks across the UK and often partnered with industry icons. Anyone who joins us will get to work with an incredible, like-minded, hugely collaborative team. This innovation is also reflected in how we build and nurture our talented employee community, our inclusive and diverse culture is what makes us special.

We offer:

• A nurturing, collaborative, creative environment

• Active encouragement and support to pursue further job related education or skills training

• An extensive range of benefits from health insurance to gym cover, bonus, etc.

To apply for this role, send your CV to [email protected], together with a brief covering letter explaining why you’d be great for the position.

You may also work as IT Support, Desktop Support, ICT Support, 1st line support, Helpdesk Support or similar