IT Support Technician / 1st Line Support

IT Support Technician / 1st Line Support London, England

Elliott Wood
Full Time London, England 28000 GBP ANNUAL Today
Job description

Location: Central London

Type: Hybrid role

Salary up to £28000 plus extensive benefits


We’re looking for an ICT Support / Desktop Support Technician to ensure excellent and timely delivery of ICT Support within our team. You’ll have at least one year of proven Desktop / 1st line support experience within a fast-moving business of circa 100-150 users, both locally and remotely, and be flexible, willing to learn, listen, and develop your support skills. We’re a close-knit, collaborative team, and you’ll receive great benefits, as well as a chance to progress your IT career in a friendly, supportive environment.

You will:

  • Provide effective and good quality 1st line ICT Support, both desk-side and remote to internal end users
  • Manage, prioritise & take ownership of support requests via the company Helpdesk system, to resolution
  • Liaise with third party providers for support on certain systems when required
  • Escalate more complex problems as appropriate, collaborating effectively and keeping end users updated
  • Administer the ICT new starters / leavers process
  • Maintain the ICT asset register and inventory
  • Configure & build end user devices for at-scale deployment, and carry out day to day maintenance
  • Contribute to the ICT knowledge base, creating new articles and maintaining existing ones
  • Provide support for audio-visual equipment in meeting rooms and for apps such as Zoom and Teams
  • Work with the ICT team to deliver new projects
  • Maintain best practices and policies to ensure effective use of all ICT systems and security standards

As well as your experience supporting teams of approximately 100 users, you’ll also have:

  • Windows Server Operating Systems & Windows Desktop Operating Systems
  • Active Directory, Office 365 / Exchange online Admin Centre and Basic Networking (IP, DHCP, VLANs)
  • Support experience for AV, meeting room and video conference tech
  • An ability to integrate well in a helpdesk environment with superb customer service skills
  • Well-organised approach, able to manage a demanding workload
  • A genuine interest in the IT industry
  • Willingness to occasionally be flexible with hours worked, & occasionally work weekends. Please note that this is only occasionally.
  • A strong academic background
  • Written and spoken fluency in English

Ideally you’ll have:


  • An industry certification, MS Certified, ITL, CompTIA etc.
  • Experience of supporting Engineering/CAD applications
  • VMWare and/or Citrix
  • Rolled out hardware, software deployment and patching experience
  • Participated in Project work

Why Elliott Wood?

Elliott Wood people are no ordinary engineers. We are activists for a new kind of engineering profession, where technical and creative thinking work together, and in which our craft is re-evaluated by both clients and collaborators.

Like us, our clients and collaborators are more environmentally and socially conscious than ever before. Over the past 25+ years, we’ve engineered globally-recognised landmarks across the UK and often partnered with industry icons. Anyone who joins us will get to work with an incredible, like-minded, hugely collaborative team. This innovation is also reflected in how we build and nurture our talented employee community, our inclusive and diverse culture is what makes us special.

We offer:

  • A nurturing, collaborative, creative environment
  • Active encouragement and support to pursue further job related education or skills training
  • An extensive range of benefits from health insurance to gym cover, bonus, etc.

To apply for this role, send your CV to [email protected], together with a brief covering letter explaining why you’d be great for the position.

You may also work as IT Support, Desktop Support, ICT Support, 1st line support, Helpdesk Support or similar

IT Support Technician / 1st Line Support
Elliott Wood

www.elliottwood.co.uk
London, United Kingdom
Gary Elliott
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
Architectural & Engineering Services
1994
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