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Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides diagnosis and resolution of application, database and related data issues, and the development of solutions;
• Supports all software, web and database applications used by the Authority including the Visual Homes system, Kronos Payroll and other Enterprise level applications; assists with the installation and upgrades for these systems and provides ongoing support in their effective use;
• Troubleshoots software and web-based applications which utilize various Authority databases; identifies and resolves problems with application software and databases;
• Participates in vendor communications, installations, testing, documentation, and the diagnosis and resolution of problems;
• Provides set up and configuration of applications; executes the modification and/or configuration of software applications to resolve issues;
• Installs, documents, tests, program/script, and troubleshoots applications and databases on Windows system;
• Develops solutions and application links;
• Analyzes system capacity and modifies procedures to solve interface problems;
• Designs, writes, tests, debugs, and maintains software applications to meet technical and functional requirements;
• Interfaces with multiple channels depending on scope to provide demos and application walk-throughs and trainings;
• Develops and manages effective working relationships with departments and personnel with whom work must be coordinated or interfaced;
• Monitors applications for compliance to IT standards and policies;
• Provides training and assistance for users, programmers and other staff;
• Prepares and maintains reports using application reporting tools;
• Installs and/or programs appropriate software and web-based applications which utilize various Authority databases; identifies and resolves problems with application software and databases;
• Tests and installs new application systems and vendor-provided upgrades;
• Assists in providing limited support to an Oracle instance that supports third party applications;
• Assists in the development and implementation of policies and procedures related to application and software use, support, security and data storage;
• Responds to the needs of application users to improve business processes and streamline operations;
• Performs as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems;
• Performs other related duties as assigned

Job Requirements

Education and/or Experience

Bachelor of Science degree (B.S.) from an accredited college or university in computer science or related field, and a concentration in software applications; and at least four years’ related experience. Experience in application administration (able to administer and support on a WAN); Net experience (Web developing); Programming experience; working knowledge of accounting/financial applications, preferably in an ERP environment; SQL Server and data management experience; or other equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted.

Must be a Microsoft Certified Applications’ Developer or Microsoft Certified Database Administrator or possess other equivalent certifications.

Due to field responsibility, the incumbent must possess a valid motor vehicle operator’s permit and be able to meet DCHA requirements to be placed on DCHA’s approved driving list within 30 days of the date of appointment to this position.

The District of Columbia Housing Authority (DCHA) conducts pre-employment screening on specified positions, which may include but is not limited to a criminal background check, drug and alcohol testing, verification of academic credentials, licenses, and certifications, and/or verification of work history.

This position has been designated by the department to require a drug and alcohol screening and background check. Finalist(s) for this position will be subject to drug and alcohol testing and will be required to consent to a pre-employment background check as a condition of employment.