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Apartment Host London, England

The Hoxton - Shepherd's Bush

Full Time London, England 16 GBP HOURLY Today

Job description

Shepherd's Bush Green, London

We are looking for an Apartment Host to join us at The Hoxton, Shepherd’s Bush. If you get a kick out of creating an unforgettable experience for guests then this is the job for you.

East, central and south of the river – we’ve got it covered, but we couldn’t resist setting up a new home in West London. In December 2022 we opened our fourth London Hoxton in the heart of Shepherd’s Bush and we’re looking for a Apartment Host to bring our brand to life in our newest postcode.

What’s in it for you…

Competitive salary up to £16 per hour including TRONC
28 days holidays (inclusive of bank holidays), pension, and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
Treat yourself once in a while with lots of retail & hospitality perks through our partners
Enjoy a free night at The Hoxton and a meal for two when you first start with us
Goes without saying, but we’ll feed you during your shift
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
Lots of opportunity to progress and switch it up as part of a global family of brands
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
Extra time off to volunteer with one of our partner charities
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Enhanced family leave for when you’re expanding your family
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

What you’ll do…

Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
Take reservations over the phone, handle cash and card payments and occasionally help out the team on the floor
Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.

What we’re looking for..

Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after
Individuals. You’re looking for a place where you can be you; no clones in suits here
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
You’re not precious. We leave our egos at the door and help get shit done
You’re up for doing things differently and trying (almost) everything once
If we got stuck in a lift together we’d have a good time and share a few laughs
You want to be part of a team that works hard, supports each other and has fun along the way.