APAC AG - Field Support & Aftersales Key Account Manager

APAC AG - Field Support & Aftersales Key Account Manager Basildon, East of England, England

CNH Industrial
Full Time Basildon, East of England, England 10.56 - 12.04 GBP Today
Job description

CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence. Each of the CNH Industrial's brands is a major international player in its specific industry: Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery; Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches; Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection; and FPT Industrial for engines and transmissions. More information can be found on the corporate website: www.cnhindustrial.com

Basic Function:

Provide Field Support Management & Primary After Sales point of contact for the New Holland Distribution Network within Japan, being the interface between the Field and the internal organisation.

Main Responsibilities:

  • Supporting the importer network to better manage their service functions on a quality and timely basis:
 On-going Service Capability Assessment through regular contact and review.
 Identification of improvement area and follow up of implementation of actions identified.
 Developing the importer attitude in providing professional machine installation training to the end users when delivering new equipment.
 Checking that the correct maintenance procedures are applied to new machine inventory including Pre Delivery Inspections and procedures
  • Developing the importer service capability particularly at the workshop level:
 Advising / supporting the importer network with regard to workshop equipment and special tools.
 On-going on-site training of importer workshop and field service personnel in administration and processes
 Developing the importer capability to give superior service and fault diagnosis.
  • Communicating with and supporting the importer in the resolution of technical problems relating to the timely repair of machinery in the field.
  • Supporting and training the Importer network in the use of CNH Web based technical information systems.
  • Warranty Claim Management. Monitor the system for potential high failure cases (Value & Instances). Identify any potential cases of abuse of the system and take necessary action to rectify:
 On-going analysis and audit of Importer warranty claims
 Provide support in the warranty training to the Importer network
  • Continuous reporting to the Product Specialists of any widespread & significant failures on the CNH products within the territory designated.
  • Support the Importer in the co-ordination and completion of Product Improvement Campaigns
  • Co-ordinate and chair regular Aftersales and Quality reviews with the Importer staff
  • Co-ordinate and chair regular Aftersales Business review with CNH Management
  • Co-ordinate with the plants and Commercial Management on Quality and product configuration issues
  • Co-ordinate with Commercial Management & Manufacturing Quality Functions for scheduled Joint PDI Activities with the Importer.
  • Support the importer by representing the company as the single point of reference for all Aftersales business-related activities.

Job Requirements & Qualifications:

  • Degree or equivalent in Mechanical or Agricultural Engineering.
  • Agricultural background with sound knowledge of agricultural practices to include:- Precision Agriculture technologies and practices
  • In depth knowledge of CNH range of Tractor products.
  • Good working knowledge of full CNH range of Products & their application and operation in the market
  • 3-5 years experience in service-related function or engineering
  • Good customer service skills - Customer Relationship Management
  • Fluent English language.
  • Ability to communicate effectively at all levels, with excellent written & verbal skills.
  • Excellent PC Skills including:
 MS Office and other PC based communication tools
 Other PC Applications and programs including CNH Internal systems.
  • Very High Level of working flexibility required:
Willingness to travel extensively
 Willingness to travel at short notice and to work unsociable hours as required (seasonal effect, weekend and evening standby)
 Willingness to travel to ‘long haul’ destinations.
  • Self motivated and energetic.
  • High professional and personal standards with a keen eye for attention to detail.
  • React to problems in positive and proactive way with quick thinking and problem solving skills without compromising the Brand, Product or Company image.
  • Be willing to support and collaborate with any other department or function within CNH in a positive and co-operative approach in order to achieve the goals and objectives of the department.
  • Take appropriate decisions reacting to the situations which may arise without causing issues with the local market environment.
  • Team player with ability to work independently without supervision for extended periods
  • Highest level of Integrity required.
  • Able to operate personal business finances and expenses.

APAC AG - Field Support & Aftersales Key Account Manager
CNH Industrial

London, United Kingdom
Scott Wine
$10+ billion (USD)
10000+ Employees
Company - Public
Machinery Manufacturing
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