store manager Leeds, England
Job description
JOB DESCRIPTION
JOB TITLE: Home Supervisor
REPORTING TO: Assistant Manager
The following statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties of a Supervisor.
OVERALL OBJECTIVE
To be responsible in supporting the store management team, in planning and motivating staff to achieve standards in accordance with company guidelines. Taking the responsibility of running the department in absence of the Junior Manager/Floor Managers.
KEY PERFORMANCE INDICATORS (KPIs)
Sales within lighting and homewares
Stock Management within lighting and homewares
Store Deliveries
Lighting and home layouts
Average Transaction Value
Data Capture
Sickness/Absence History
Staff induction and training
Timekeeping
KEY RESPONSIBILITIES
Provide and maintain a high standard of customer service in the department
Buddying up with new team members to ensure that they are supported during their initial weeks in the business
In the manager’s absence, organise, direct and deploy team members to achieve maximum productivity, ensuring that they are aware of and are carrying out their duties
Encourage at least 40% of customer details through data capture, with the aim to communicate marketing offers and events
Organise team lunch rotas
Coordinate zoning
Drive team to achieve individual and department KPIs
Co-operate with senior management with regard to all aspects of the departments operation
Assist with the organisation and planning of department in line with company guidelines
PERSONAL CONTRIBUTION
Embodying a Heal’s model team member by:
Being motivated and showing initiative
Maintaining excellent attendance and time keeping standards
Working as a team with colleagues and management to achieve department and Company objectives
Undertaking any other reasonable duties as requested
KEY SKILLS & EXPERIENCE
Self motivated and show initiative in the completion of tasks
Working with IT systems
Working together with staff, colleagues and senior management.
Good communication skills
Confidence in dealing with customers both face to face and on the phone
Good organisational skills
COMPANY BENEFITS
Competitive Salary
50% Team Privileged discount on most merchandise
Commission scheme enabling you to share in our success
Sickness benefit and Pension scheme
23 days paid holiday increasing to 25 with length of service
Career Progression
Personal Development
Working for a British heritage company that has been around for over 200 years
Job Types: Full-time, Permanent
Salary: From £21,000.00 per year
Benefits:
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Commission pay
Work Location: In person
Reference ID: RBM FT SP
