The Disney+ team is responsible for the day to day operation of Disney+ across Europe and Africa, specifically focused on marketing, customer acquisition and retention, partnerships and synergy, content programming, research and analytics.

We are looking for a forward-thinking, analytically minded Research Analyst to join our Disney+ team. The purpose of the role is to help the business build its understanding of customer needs, behaviours and attitudes, and specifically how this drives Disney+ brand affinity, customer acquisition and retention for our Disney+ business.

This role will leverage excellent communication skills, analytical rigour and the ability to work across the Disney+ teams and with third party service providers to identify business needs and deliver customer insights.

The Opportunity & Responsibilities

• Day to day running of Disney+ research partnership tracking, including; reporting set up, questionnaire design and dashboard development where required.

• Working closely with the partnership teams to inform future DTC strategy including running adhoc surveys; drafting and scripting questionnaires and analysis.

• Act as key point of contact for creative testing of marketing assets across static, audio and visual.

• Analysing large data outputs, deriving actionable insights; and creating compelling debrief materials to socialise with the broader marketing teams.

• Collaborate with local market research teams within EMEA to ensure local nuances are represented and sharing best practice and guidance where applicable.

• Liaise with global research team for ongoing development of global initiatives and represent the EMEA perspective to ensure insights support the business at both a global and EMEA level.

• Keep up to date with the competitive environment and market intelligence, particularly in areas that impact the SVOD landscape.

The Experience We Require From You

• Proven experience of analytical and market research techniques

• Capable of creating a narrative with actionable recommendations from research data and insights

• Excellent stakeholder management across multiple functions and with third party provider

• Knowledge and experience of statistical tools e.g. SPSS, Survey Reporter, TGI, Q

• Advanced skills in Excel, good PowerPoint proficiency

• Attention to detail

• Examines issues from a broad perspective, considering impact beyond immediate scope.

• Strong interest in DTC and overall streaming landscape

The Perks:

• 25 days annual leave

• Private medical insurance & dental care

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

• Disney+ Subscription

• Excellent parental and guardian leave

• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.