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Grade C - £30,022 (National Framework) or £35,191 (London Framework – if you are London office based or homebased and live within the boundary of the M25). There is also an additional homeworking allowance of £529 per annum for those working from home.

Contracted Hours: Full time 37 hours per week (part-time hours may be considered)

Contract Type: Permanent

Location: We can offer office-based working, homeworking or talk to us about flexible working

Closing date: Sunday 5th March 2023 at 11.59pm

This role is NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

At CQC we are implementing a new strategy and transforming how we work so that we can keep pace with the changing health and care landscape and ensure people receive safe, effective care. Becoming an insight-driven organisation is a critical component of our new operating model.

As the Technology, Data and Insight unit, together with our colleagues and stakeholders, we enable effective, efficient and consistent decision-making by providing easy access to high impact data and insight. We work collaboratively with all colleagues across the organisation and with external stakeholders to continuously improve what we do, and how we do it. We can see the positive impact our work has on driving high quality care for people who use services and reducing health and care inequalities.

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England then read on.

Why this could be a great role for you….

We have a number of exciting roles across the Data and Insight Unit for people with qualitative / research analysis experience;

Strategic Insight:

Strategic Insight’s goal is to deliver actionable analysis and insight to inform CQC strategic priorities and help us to be a forward-looking, data led regulator. We support the organisation to make decisions about where we should focus and invest our resources. We are also vital in supporting CQC’s Independent Voice – providing the public and our stakeholders with independent analysis and expertise on the most important issues in the health and social care sectors. The function works on fascinating projects tackling high priority topics and exploring trends across the health and social care sectors.

Operational Insight:

The Operational Insight function is the face of the Data and Insight Unit for operational colleagues. We work collaboratively with regional and national inspection teams to deliver insight through the analysis of data to support the regulation of health and care services in England, answering the 'so what?' and helping to inform the 'now what?'. The function is also responsible for helping to build a data-driven culture in the operational teams.

Analytic Content:

The Analytic Content function is responsible for the acquisition and transformation of content to develop and maintaining key analysis to support how CQC regulates services. Analysts in the team develop measures of quality and risk about health and care services, using large volumes of qualitative data and applying the most appropriate analytical methodologies.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring...

We are looking for people who are passionate, curious, innovative and proactive. You care about using your analytical skills to shine a light on vital issues and topics for health and social care and want to work somewhere where your skills will make a difference to people and communities.

You will join us as a talented qualitative / research analyst who brings effective analytical skills and experience of developing innovative approaches to the delivery of insight to support business objectives. You will have excellent networking and engagement skills and have a talent for working in partnership with people.

Please ensure that you use the ‘additional Information’ section of the application form to provide a Supporting Statement demonstrating your transferrable skills and experience.

Accountabilities for Qualitative Analyst roles:

• Select the best data, tools and methods to deliver needed insight.

• Undertake analysis to extract relevant information and insight, including from across multiple data sources, presenting it in a clear and actionable manner.

• Promote best practice in capture, recording and storage of data by stakeholders.

• Develop CQC led data collection initiatives where external sources do not meet CQC’s data requirements.

• Incorporate views of the public and people using services into the design and delivery of Data & Insight outputs.

• Design and undertake appropriate quality control and assurance for delivery of outputs.

• Promote a strong data culture across CQC in line with the organisational data strategy.

• Role model inclusive behaviours in everyday interactions.

• Promote a culture of respect and fairness and understand personal responsibilities around delivering against CQC diversity and inclusion strategy.

• Demonstrate competence and support others to achieve behavioural excellence through our Success Profiles, ensuring yourself and those you work with are the best that they can be.

• Role model and support others to instil our values into everything that we do.

• Support and provide guidance for stakeholders on use of insight, including supporting effective use of standard Data and Insight products.

Accountabilities specific to Strategic Insight and Operational Insight roles:

• Work collaboratively with stakeholders and teams within the function and unit to scope, refine, and shape analysis to meet organisational needs.

• Design and develop compelling visualisations and reports to communicate and highlight insight and data.

• Work with stakeholders to ensure products are fit for purpose and deliver required outcomes.

• Design and undertake bespoke qualitative data collection where required.

• Deliver, and support the development, of bespoke insight reports and analysis, e.g. thematic reports, bespoke insights

• Support collaborations with internal and external stakeholders, to develop new insights and reports suitable for external publication

Accountabilities specific to Analytical Content role:

• Deliver, and support the development, of the data acquisition service, including the acquisition of new data sets and the maintenance of existing datasets, in line with CQC’s priorities.

• Develop analytical content – including analysis of qualitative data at scale to support business logic, indicators, and risk models - to support requirements for Insight outputs and products.

• Support collaborations with internal and external stakeholders, including data owners, to develop content required to meet CQC’s requirements.

• Undertake analysis to support the development and delivery of analytical content, presenting it in a clear and actionable manner.

• Actively support common ways of working for content development – including data acquisition services, and indicator development.

Essential Skills and Experience for Qualitative Analyst roles:

• Educated to degree level or have equivalent professional experience.

• Strong qualitative analytical skills.

• Understanding of quantitative methods.

• Previous experience of working in an analytical role.

• Proven ability in application of techniques for analysis of data and synthesis of findings and knowing how to involve team in analysis and synthesis.

• Knowledge of how and when to practically apply existing best practice methodologies and solutions.

• Knowledge of qualitative primary and secondary research methods.

• Experience of developing data models and understand where to use different types of data models. Including understanding of industry-recognised data-modelling patterns and standards.

• Experience of managing large volumes of qualitative data using computer assisted coding software.

• Proven ability set up a system to get data ready for use and specify how data should be cleansed and prepared.

• Experience of working flexibly and in multi-disciplinary teams with the ability to engage well with colleagues and other stakeholders.

• Good decision-making skills and capability to make sound judgements.

• Ability to identify problems and resolve or escalate as appropriate.

• Ability to understand stakeholder needs and manage stakeholder expectations through the use of data and insight.

• Proven ability to tailor the communication of insight in the most appropriate and compelling way for the audience, including through storytelling and visualisation.

Desirable Skills and Experience for all Analyst roles:

• Knowledge and understanding of the health and care sectors.

Experience of using record-level health and care datasets

For an informal discussion or further information on this role, please specify the function you are interested in and email [email protected] so they can direct your query to the relevant manager.

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values

Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can