Analyst - Milton Keynes / hybrid Milton Keynes, England
Job description
Summary
At WorkForce Software, we know that with the right people, anything is possible. The quality, integrity, and commitment of our employees are key to our growth, market presence and Company Culture. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for WFS and for the people who work here.
The Application Support Analyst will assist with the application support intake and issue evaluation process. As first responder, the Application Support Analyst will troubleshoot incidents and actively work to resolve them or escalate as appropriate. The position will report to the Customer Success Manager - Support.
Responsibilities
- Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
- Build relationships and trust with customers through open and interactive communication
- Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
- Contribute to customer self-help by authoring relevant knowledge base content
- Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities.
Requirements
- Strong technical and analytical aptitude, specifically in the area of complex, enterprise software applications.
- Prior technical/system support experience in a customer-facing role is highly preferred
- Experience with SQL and writing complex queries desired
- Excellent oral and written communication skills.
- Prior customer service experience is highly preferred
- Experience with business applications, such as Word, Excel, etc.
- Must work well as a team member and individually.
- Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages is preferred.
- Experience or background in HR, Payroll, or Time and Attendance preferred.
- Must be able to join on-call rotation and cover evenings/weekends as necessary.
Travel
- No travel is required
Education
- Bachelor’s degree or equivalent experience
- Exposure to any ERP software is an added advantage
Why You Should Join the WorkForce Team?
- Flexible Hours / Work from Home Policy
- Pension
- Performance Bonus
- 25 days holiday plus birthday
- Career Development and Training – Be the CEO of your career!
- Company paid LinkedIn Learning subscription.
- Diversity, Equity, and Inclusion Initiatives including committees such as:
- Women for Inclusion
- Age: Unity Beyond Years
- Racial Equality/Discrimination
- Mental and Physical Ability
- WorkForce Pride Network
- Global Perspectives
- Band of Veterans
- Health and Wellness / Gym Reimbursement
- Private Health Insurance
- Parental Leave
- Employee Assistance Program
- Shopping discounts
- Community Outreach Programs and Charitable Support
This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.
WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at [email protected], 1-833-987-3831.
WorkForce Software is an Equal Opportunity Employer.
