Analyst Internship x3 London, England
Job description
About Jaja
Our Mission: To be the UK’s Digital Lender of Choice
Our Company Values: Collaboration, Excellence, Innovation, Empathy, Passion
Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.
We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.
We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.
Why join us?
This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.
We have a collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself and gain the experience listed below.
- Gain practical experience in the fast-growing field of analytics within the fintech industry.
- Work with a talented team of professionals passionate about improving customer experience across its whole journey
- Opportunity to contribute directly to strategic decisions through impactful dashboards and analysis.
- The internship placement will be preceded by a dedicated time to ground and enhance your knowledge of SQL, Tableau, and Alteryx, ensuring you are well-prepared to excel in your Analyst role.
About the role
We are seeking a highly motivated and technical minded analyst intern to join our analytics department. This paid internship opportunity will allow you to gain hands-on experience in analysing customer data, contributing to strategic discussions, cost reduction initiatives and process improvements. You will take end to end ownership of a specific project that focusses on supporting one of three key areas in the Analytics department. Your new colleagues in Analytics will provide support to help you successfully complete this project. The 3 teams in the Analytics department in which there are opportunities available are:
Intern 1: Fraud Strategy
The Fraud Strategy team develops and implements measures to prevent, detect, and mitigate fraudulent activity in order to safeguard customers and the business from financial losses and unauthorised use of credit card information. As the first line of defence, we ensure that the right systems, processes, and MI are in place and maintained to highest standards.
- Identify patterns and anomalies in transactional data to recognize instances of fraud
- Optimizing and monitoring performance of fraud detection and prevention systems to manage fraud risk within appetite and budget
- Support product development activities to integrate fraud prevention measures into new credit cards products, ensuring security and trust for customers right from design stage
- Conducting thorough risk assessments and analysis of emerging trends to proactively identify and address potential vulnerabilities and fraud risks
Intern 2: New Business Origination:
The New Business Origination team play a crucial role within the customer acquisition and risk assessment process within JAJA. Our primary responsibility is to evaluate and assess the creditworthiness of potential customers seeking a Credit Card.
- Analyse how data drives decisions based on whether a customer is accepted for a credit card
- Understand the customer journey from a data and systems perspective and seek opportunities to optimise
- Assist in developing reports and visualizations to bring value to the business.
- Collaborate with cross-functional teams to gather data, conduct analysis, and generate insights
Intern 3: Existing Customer Management:
The ECM team provide ongoing support to our portfolio of customers with various lending needs and digital capabilities.
Our responsibilities include:
- Design, Select, Monitor, and Analyse communications campaigns to deliver on business objectives, meet regulatory obligations, and improve the customer experience.
- Understand the interconnectedness of all the moving parts of the customer data.
- Develop reports and dashboards to deliver actionable insights to drive business growth and efficiency.
- Design and Implement projects to directly drive business growth and have immediate impact.
About You
- Recently completed or currently pursuing a degree in a relevant field such as Science, Technology, Engineering, Mathematics or Business
- Interested in data analysis, data visualization, and experience with manipulating and analysing data. Previous use of the following software would be great (Excel, Looker, Tableau, Power BI, Google Sheets etc.)
- Strong problem-solving skills and the ability to think analytically.
- Strong communication skills, both written and verbally
- Self-motivated and eager to learn and apply new skills.
- Understanding of programming languages is a plus (SQL, R, Python, MATLAB, Java, C# etc.)
