analyst Tampa, FL
Job description
Requisition No: 807379
Agency: State Courts System
Working Title: USER SUPPORT ANALYST - 22001659
Position Number: 22001659
Salary: $43,937.08-$79,086.67
Posting Closing Date: 08/27/2023
POSITION TITLE: User Support Analyst
POSITION NUMBER: 001659
SALARY: $3,661.42 (monthly)
LOCATION: *Tampa / St. Petersburg
- The court’s interim headquarters is in downtown Tampa, pending the completion of a new courthouse in downtown St. Petersburg in 2025.
EXPERIENCE:
Four years of administrative and computer-related experience. Post-high-school education or IT certifications may substitute for experience.
KNOWLEDGE
SKILLS & ABILITIES:
The user support analyst is a professional who provides technical help to users with computer difficulties by answering questions and walking users through steps to resolve issues remotely or in person. The successful candidate will demonstrate organizational and problem-solving skills in working with information technology. The user support analyst is expected to be skilled in using Microsoft 365 Suite, SharePoint, Teams, and Adobe DC. They will be responsible for installing routine hardware and software updates as directed. Other duties will include maintaining records of court property, administering the phone system, scheduling and streaming Zoom events, troubleshooting printers, scanners, and other peripherals, and supporting administrative activities such as processing travel, purchasing, and bookkeeping, as assigned. After a successful six-month training period, the position may offer occasional opportunities to work from home. The user support analyst is one of three IT staff in the organization; they work closely with each other and the administrative team, working under the general supervision of the systems administrator and chief deputy marshal.
BENEFITS:
A comprehensive selection of State of Florida employee benefits including membership in the Florida Retirement System, optional enrollment in a subsidized Health insurance plan,
o opt io optional enrollment in Life, Dental, and Disability insurance plans, and paid $25,000 term insurance. life insurance. For more information on the benefits available to State of Florida employees, visit http://www.myflorida.com/mybenefits/. HOW TO APPLY: Submit a cover letter, resume in pdf format, and current State of Florida application to: [email protected] and note User Support Analyst in the subject line of your email.
HOW TO APPLY:
A comp
HOW TO APPLY:
All offers of employment will be conditioned upon a satisfactory criminal history check.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
