Airport Team Manager

Airport Team Manager Darlington, North East England, England

Swissport International AG
Full Time Darlington, North East England, England 10.56 - 12.04 GBP Today
Job description

Overview:
Airport Team Manager - Teeside Airport

Salary: Competitive
Contract: Permanent
Hours: Full-Time

The Airport Team Manager is a key operational leadership position within Swissport UK&I Station Structures reporting to the Swissport Station Manager or Head of Department and will be responsible for all daily operations and operational delivery at the airport.

Day to day you will be responsible for motivating and engaging staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values. You will be responsible for ensuring safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for providing leadership and guidance to staff across a diverse workforce.

In this role you will be responsible for the day to day operational excellence of the Swissport Team’s across the station, and will be benchmarked against the Swissport Leadership Competencies of Leading and Facilitating Change, Applying Commercial Accumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results.
Responsibilities:

The following responsibilities are associated with this job role:


Safety Leader

  • Assures all employees comply with company rules and procedures and other authority requirements like Health and Safety guidelines
  • To ensure that all people management practices, procedures and processes are implemented consistently across the station Implements and monitors the local emergency plan
  • Use active supervision to influence employee behaviour and improve culture.


P&L Management

  • Ensure labour to revenue targets are met as per station requirements.
  • Able to maximise profits and maintain effective cost control.
  • Manage stations attendance and absenteeism in line with station cost control measures.


Leadership and Stakeholder Management

  • Establish strong leadership with supervisory staff through excellent communication skills and by ensuring a positive work environment
  • Skills in project management and change management experience.
  • Management of teams and people management processes.
  • Participate in meetings internally and externally as may be required
  • Solves conflicts/irregularities and takes appropriate action
  • Relationship building with Trade Union Representatives or employee representative.


Quality Focus, Service Delivery and Operational Efficiency

  • Efficient Resource Planning (manpower, equipment) in collaboration with the planning department.
  • To manage /co-ordinate operations with station management teams to ensure required resources are available in order to deliver consistently high standards
  • Monitor and control performance KPIs related with Airside Activities.Ensure that administrative and control policies and procedures are maintained


Business Growth and Strategy

  • Is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the full business potential in the market.
  • Challenging the operational status quo to support improved business performance and growth.
  • Responsibility to develop and enhance the customer relationship at an operational level as well as ensure that any new business/ renewal is commercially aligned and supports delivery of the stations P+L objectives.


Relationship Builder

  • Successfully build relationships and complete trust within the business, with particular emphasis on the Head of Department peer group and Business unit Heads, plus relevant central support functions (eg, Finance, HR and QHSE)
  • Able to identify and develop future team leaders for the businesss.
  • Encourage employees to work and develop their own business acumen to maximise their own organisational objectives.
  • Maintain close and effective business relationships with customers, trade unions and various control authorities such as Airport Management, and other regulatory bodies.
  • Drive a customer centric culture through your teams, creating an environment that focuses on understanding our customers' needs and their changing business priorities to continually seek to create value and become a true partner of choice.
  • Embed customer knowledge and product information across the airport teams.

Qualifications:
  • Can communicate clearly with your people to help them understand Swissport UK&I direction and be able to build positive and trusting relationships
  • Be able to build positive and trusting relationships.
  • Be open to different opinions and seek a collaborative approach.
  • Embrace an ideas culture to enable teams to create an agile edge.
  • Promote flexibility, adaptability and agility in order to enable contingency time.
  • Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
  • Personal and professional integrity of the highest order
  • Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.
  • Excellent working knowledge of business management principles and practices financial concepts, and key drivers of profitability and operational performance delivery.
  • A minimum of 3 years’ experience with significant P&L accountability and leadership of large teams
  • Fluent spoken and written English.
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.


ESSENTIAL SKILLS

  • You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
  • Be a leader who sets the tone and leads by example.

Airport Team Manager
Swissport International AG

https://www.swissport.com
Zürich, Switzerland
Warwick Brady
$5 to $25 million (USD)
10000+ Employees
Company - Private
Airlines, Airports & Air Transportation
1996
Related Jobs

All Related Listed jobs

analyst
Skillsbay Limited Dartford, England 34000 - 23785 GBP ANNUAL Today

Our Client is looking for an Oracle Cloud Finance Support Analyst to help maintain and contribute to the development and enhancement of...

help desk technician
Astra Games Burton upon Trent, England 25000 - 20000 GBP ANNUAL Today

The Helpdesk Analyst is often the first point of contact for colleagues seeking IT assistance, and is responsible for helping...

Shop Supervisor
Greggs Swansea, Wales 11.41 GBP HOURLY Today

As well as some of the more practical tasks such as serving customers, food prep and keeping the shop clean; youll also keep your team engaged and motivated to

General Practitioner - GP
Coben Healthcare Walsall, England 90 - 105 GBP HOURLY Today

Ad-Hoc mobile shifts, driver is provided. *Hold at least one year UK work experience*. PCC shifts 111/pre booked appointments. Bank Holidays at higher rates.

Medical Records Officer (Bank)
Circle Health Group Glasgow, Scotland Today

To store, file and track the records both in and out of the Department in line with local process. Maths, English GCSE at grades A to C or equivalent functional