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We are scaling up our teams and our ways of working are changing so that we can reach our ambitions of being a truly Agile organisation. To make all this work, we need change specialists to contribute to the definition, creation and timely delivery and efficient adoption of our transformations so that all our changes land effectively and are long-lasting.

In the role you’ll contribute to the creation and development of a single operating model that embraces Agile best practices to drive high quality, frequent delivery of business outcomes at pace in collaboration with the wider CDO delivery teams, so that together we can create the best experiences that enhance both our customers’ lives and colleague experiences.

Together with your peers, and the Lead for Change and Adoption, you will lead the creation of key change artefacts and provide the overarching view of the change agenda and our evolving operating model for the next 2-5 years so that we have visibility of our challenges and opportunities, to help us address and capitalise on them together.

Strategic business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g., business KPIs, business cases), as well as optimising the software development and service lifecycle.
Transformation, change management and business readiness: Expertise in consulting, guiding, and providing assurance in the transformation space, including defining change strategy, planning, delivery, risk, and opportunity management as well as shaping operating models and adoption. Needs to be able to formulate new IT transformation and change management approaches.
Story-telling with data: Strong skills in building the case for change, sharing vision, and helping others shape their change journey.
You’ll need to be enthusiastic, creative and resilient, and able to work well in a collaborative and complex environment. In return, you’ll have the opportunity to be at the heart of a ground-breaking transformation that enjoys brilliant sponsorship and is focused on making a fantastic difference.

Communication

Problem Solving

Stakeholder Management

Customer Insights

Business Analysis

Data Analysis

Agile Methodologies

Organisational Transformation

Business Partnering & Consulting

Design Thinking

Business Process Improvement

Project/Programme Management

Change Management

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.