Aftercare Adviser Belfast, Northern Ireland
Job description
Do you like to provide the best customer service? At Lunn's we often get to share in our customer's special events and we like to ensure we can make it the best experience we can at every stage of the product's lifespan. Our Service Department offers the unique opportunity to really show we are experts at what we do and provide another opportunity for World Class Customer Service.
To make sure you can provide the expected level of service we deliver a world class programme of in house and external training provided by our brand partners such as Rolex, OMEGA and Breitling, as well the National Association of Jewellers, This will ensure you are truly product a expert.
About you
- Customer focused with outstanding communication skills
- An enthusiastic and positive attitude
- Keen desire to learn and enhance your skills
- Potential for career growth and development within Lunns
About the role
- To ensure that Lunns standards are maintained throughout the store, with regard to both customer and administrative accounts.
- To achieve targets & operational standards.
- To undertake Lunns in-house training programme focusing specifically on selling, after sales and product knowledge.
- To develop skills and proficiencies to progress to the position of Jewellery Professional Service Department.
- Customer facing duties to include taking in and giving out of jewellery and watches to customers
- Advising clients on after-sales and maintenance queries
- Administrative Duties to include preparation and dispatch of items to suppliers and providing estimated for service work.
- Stringent quality control on all items passing through the department
- Liaising with suppliers and customers to ensure that all deadline are met
- Delivering a quality and professional after sales service
- Any other general duties as required
About us
Lunns is one of the leading Jewellers in the UK & Ireland. A family business in its seventh decade, it is now run by the third generation of the family. Over the years we have developed relationships with the finest watch and jewellery houses in the world. Amongst other brands, Lunns represent Patek Philippe, Rolex, Breitling, Cartier, David Yurman, Mikimoto, OMEGA, Tudor & Tag Heuer.
Alongside our three Lunns Showrooms, the business has extended by a further 6 standalone Monobrand Stores including Rolex, OMEGA, Breitling, Gucci, Montblanc & Tag Heuer.
Lunns has become synonymous with luxury craftsmanship and excellent service. This could not be delivered without our excellent team. As we expand our business, we are seeking likeminded individuals to join us.
Rewards
As well as a highly competitive salary, Lunns offer a range of benefits including employee Health Shield, staff discount scheme, bonus scheme, company paid training up to diploma level through the National Association of Jewellers, fantastic work life balance and company culture, as well as extensive potential for career growth. We also have a Colleague Voice Group to feed your ideas through to and are known as a Great Place to Work as voted for by our colleagues.
Hours of Work
Currently our hours of work usually rotate around a rolling day off I.e. Week 1 - Mon Week 2- Tues Week 3- Wednesday etc. Therefore this will include the majority of Saturdays. Currently we do not operate in Queens Arcade on a Sunday or late nights except for peak trading times.
Lunns are an equal opportunities employer.
