Front Office Manager Manchester, England
Job description
Hello from Manchester Piccadilly Hotel!
You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.
Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.
This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International.
We’ll support you, in and out of the workplace by offering:
- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you with £200 - £600 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
- Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance
Introduction to the Front Office Manager Role.
Our Front Office Manager will take control of the organisation of the Front Office Team. They have a keen eye for detail and a willingness to exceed our guest expectations. As a Front Office Manager you will operate on the front line with your team, who are the real ambassadors of our company, and are committed to consistently delivering high standards.
A customer facing role means being on show - so smart appearance is important along with a warm welcoming smile as you make our guests feel comfortable and relaxed. Our employees are the key to the Company’s success and our guest’s satisfaction. Excellent communication skills are needed to enable you to interact with guests, interpret and act on their needs, and liaise with others in your team.
Our team welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
What we need from you
Our Front Office Managers are hardworking individuals who can work on their own initiative and are key players in our Reception team.
This role is ideal for those in management roles within a similar 4 or 5-star hotel environment, or for those currently in supervisory roles who are looking to take a step up to a management role. Our Front Office Managers are able to demonstrate a willingness to learn, a commitment to delivering our core standards and providing our guests with a great stay every time.
Please see a summary of the responsibilities below. This list is not exhaustive:
- To ensure that all visitors are warmly received and their needs are anticipated in an appropriate manner.
- To ensure that a prompt response is given to the service needs of, and feelings expressed by, customers.
- To ensure that payments are handled efficiently and without error, in accordance with the Hotel’s standards and the Company’s cash handling procedures.
- To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel.
- To ensure that the correct staffing levels are maintained in the department at all times.
- To ensure that team members are developed and encouraged to reach their full potential through regular training, coaching and review.
- To ensure that service is maintained when front office systems go down and that the desk is manned at all times.
- To have a knowledge of local attractions.
- To have a working knowledge of how to provide support to sales colleagues in their absence eg. reservations, sales leads, conference/events.
- To have an excellent understanding of the hotel Front Office System.
- To have an understanding of how to operate the telephone system.
- To carry out departmental checks in accordance with departmental procedures.
- To ensure that Company Handbook is adhered to and that employees to be aware of any changes made.
This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.
For more information…
Visit: https://www.marriott.com/en-us/hotels/manmp-manchester-piccadilly-hotel/overview/
Be Inspired.
Be Empowered.
Be you.
Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites.
This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International. This is the perfect time for you to jump on board and help us shape and form our new structure.
