After Sales Administrator - Earthmoving (Wigan) Wigan, England
Job description
A vacancy has arisen within our Earth Moving After Sales department based in Wigan for an After Sales Administrator. The role contributes to the success of Liebherr-Great Britain Earth Moving Technical division by providing office support services and administrative activities for all team members. Consistently delivering effective administrative, customer service and interpersonal skills, the job holder will play a key role in supporting the team’s objectives in line vision of the business whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.
Your Responsibilities
- Administers all processes and procedures with regards to warranties, new and renewal of existing service agreements, this includes taking ownership for ongoing relevant customer correspondence.
- Enters new service agreements and renewals on to the system as well as spreadsheet maintenance to accurately record information.
- Administers process for providing engineering employees with clothing and safety equipment.
- Maintains a relationship with Liebherr-Great Britain depots so as to be able to work effectively including covering at depots in times of absence if required.
- Prepare and administer credits for EMAS.
- Inputs engineer time sheets and manual attendance forms to produce monthly information required for payroll.
- Maintains day to day invoicing and service work in progress.
- Monitor invoice queries, rework account and utilisation.
- MMS key user responsible for installing, maintaining, problem solving and training of new staff also including existing user refresher training for all Southern depots.
- Create reports / dashboards as and when required for the management team.
- Group travel booking for Managers and Engineers including, but not limited to hotel rooms, hire cars / vans, flights, ferries, trains, parking etc.
- Carries out retrospective credits, pricing updates and purchase orders as required.
- Record and administer attendance for employees on applicable systems ensuring paperwork corresponds.
Your Profile
- Able to demonstrate previous experience in a similar role and / or industry
- Has an eye for attention to detail
- Computer literate and able to demonstrate uses of MS Office and IT relevant to role
- Team player and good communicator at all levels
What we are offering
The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Amanda Wells at: [email protected].
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Redgate Road, Ashton-In-Makerfield
WN4 8DT Wigan
United Kingdom (GB)
Contact
Amanda Wells
