Affiliate Customer Success Manager Remote
Job description
Are you ready to join a dynamic, innovative company experiencing hyper growth in one of the fastest growing markets out there? Then we want to talk to you!
About eSIM Go:
Our key mission is to empower businesses to bring seamless, affordable connectivity to their customers, wherever they go. We bring a new disruptive approach to traditional wholesale business model, combining best in class technology with Tier 1 Mobile Network Operators. With our support, businesses all over the world are unleashing the power of eSIM to their customers, and the huge growth we’re enjoying now is testament to our hard work and highly skilled team. We leverage technology in everything we do, but it’s our people who really make the magic happen.
We move fast, and as our company grows new opportunities continue to arise. If you’re looking to accelerate your career in a fun, energetic and forward thinking company, get in touch.
Role Overview: Customer Sucess Manager
Responsibilities:
As a Customer Success Manager at eSIM Go, you will be working with brands such as Wizz Air, Sydney Airport, Easy Group and your primary focus will be to ensure our partners achieve their goals and drive maximum value from our eSIM solutions. You will be the trusted advisor and advocate for our clients, fostering strong relationships and guiding them through their entire journey with eSIM Go. Your responsibilities will include:
- Onboarding and Adoption: Lead the onboarding process for new partners, providing product training, and ensuring a smooth integration of our eSIM technology into their digital channels. Monitor adoption and engagement to drive successful implementation.
- Customer Engagement: Establish proactive communication channels to understand customers' evolving needs and challenges. Provide timely assistance, advice, and support to address their concerns effectively.
- Customer Relationship Management: Build and nurture strong relationships with key stakeholders. Understand their objectives and align our solutions to help them achieve their desired outcomes.
- Upselling and Cross Selling: Identify opportunities based on partners needs and usage patterns. Drive eSIM adoptiopnby showcasing the value of eSIM Go's services and the positive impact on their businesses.
- Issue Resolution: Act as the primary point of contact for partner escalations and collaborate with cross-functional teams to address and resolve issues promptly.
- Feedback and Advocacy: Gather partner feedback and insights to provide valuable input to product and service enhancements. Advocate for partner needs within the organisation to drive continuous improvement.
Requirements:
- Experience: Proven experience in customer success management, account management, or a related role in the telecommunications or technology industry.
- Technical Knowledge: Familiarity with consumer eSIM technology and its applications in different industries is desirable but not mandatory. A strong interest in telecommunications and emerging technologies is essential.
- Good communicator: Exceptional communication skills and emotional intelligence to understand partner needs and deliver solutions in a clear and concise manner.
- Customer-Centric Mindset: A genuine passion for ensuring partner success and going above and beyond to deliver outstanding experiences.
- Problem-Solving: Strong analytical and problem-solving skills to identify issues and provide effective solutions.
- Collaboration: Ability to work collaboratively with internal teams, including Sales, Product, and Support, to deliver a unified and positive customer experience.
Company Benefits
At eSIM Go, we value our employees and believe in creating a positive and rewarding work environment. As a valued member of our team, you can expect to enjoy the following benefits:
- Competitive Compensation: We offer a competitive salary package that recognises your skills, experience, and contributions to the company's success.
- Performance-Based Incentives: To encourage and reward exceptional performance, we have a performance-based incentive program that allows you to earn additional rewards based on your achievements and sales targets.
- Flexible Work Arrangements: We believe in work-life balance and understand that everyone's needs are unique. We offer flexible work arrangements, including remote work options, where applicable, to support your personal and professional commitments.
- Professional Development: We are committed to fostering your growth and development. You'll have access to ongoing training opportunities, workshops, and resources to enhance your skills and knowledge.
- Generous Leave Policies: Take time to rest and recharge with our generous paid time off policies, including vacation days, sick leave, and public holidays.
- Company Events and Team Building: Join a vibrant and supportive team culture. We organise regular company events and team-building activities to foster camaraderie and celebrate our successes together.
- Opportunities for Advancement: At eSIM Go, we believe in promoting from within. We provide growth opportunities and career advancement based on performance and potential.
Join eSIM Go and be part of a passionate team that's driving the future of mobile telecommunications. We offer a competitive salary, performance-based incentives, and opportunities for professional growth. If you're ready to make a significant impact in the telecommunications industry, apply now and become an integral part of our exciting journey with eSIM technology.
Job Types: Full-time, Permanent
Salary: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
- Flexitime
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
- Customer relationship management: 2 years (preferred)
- Account management: 2 years (preferred)
Work Location: Remote
