advisor Oxford, England
Job description
Payout Advisor
Oxford
Salary – upto £25,000 p.a. plus yearly bonus
Monday – Friday (37.5 hours per week) - hybrid working – working shifts
Our perks
Hybrid working – you'll be able to split your time between working in the office and at home.
Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
Paid sick leave – enhanced paid sick leave of up to 20 full days in a rolling 12-month period.
Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.
Healthcare plan – free healthcare via Vitality for you and your family. You'll receive money back on health appointments e.g., dental, optical and more.
Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
Free breakfast, drinks, and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
Employee discounts – discounts you can access anywhere, anytime for all major shops.
1 day volunteer day per year – an opportunity to give back to the community each year.
Oodle – who are we?
Our mission is to be the UK's simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence!
We are a team of 450 people located in Manchester, Oxford, and London. Over the past 6 years, we've supported 10,000's of customers on their car buying journey and know 2023 is shaping up to be another exciting year!
The Role
Payout Advisor at Oodle Car Finance.
If you are passionate, driven and committed to providing a first-class customer experience then we'd love to hear from you!
We're looking for a Payout Advisor with a finance background to join a team of talented and social professionals. You will be supporting the Payout function of the loan process and ensuring a smooth journey for our customers.
The Payout team is a crucial part of Oodles Loan Processing department. We deliver a thorough and efficient service to our Dealer and Broker partners via effective teamwork with other operational departments.
What you'll be getting up to:
The role will cover the following but is not limited to:
Your day-to-day work will be a mix of verifying documentation and managing workflow, which may include:
- Checking and verifying all loan documentation received from customers is present, accurate, genuine and matches the details stored on the systems.
- Ensuring all required AML, KYC, Fraud, and car checks are satisfied prior to pay out.
- Prioritising daily payout workflow based on customer and business requirements.
- Liaising with customers on the phone and via email where necessary and effectively deal with any potentially sensitive financial issues.
Must have requirements:
- Knowledge of: Data Protection Act, Money Laundering Regulations, Credit Risk Policy.
- The ability to follow procedures and work within a regulated environment.
- The ability to ensure appropriate authorities and escalations are adhered to through processes.
- Good written and verbal communication skills.
- Excellent attention to detail.
- Good organisation skills and the ability to prioritise and remain calm under pressure.
- Good initiative, logical thinker, skilled at problem solving, curious and inquisitive.
- Strong team player who has a hunger to learn and evolve.
- Ability work well under pressure in a fast-paced environment
Nice to have requirements:
- Experience working within the finance industry preferable
- Prior experience in document verification
Experience is one thing, but potential is far more important so, even if you lack some of the skills listed, we still really want to hear from you.
Weekly shift patterns – Monday to Friday 9am to 5.30pm/10am to 6.30pm and 11.30pm to 8pm
Weekend shifts are Saturday 10-6pm and Sunday 10-4pm – you'll work 1 in every 3 weekends
Hiring Process
Initial screening (30 mins)
Capability and values interview with a presentation (1 hour)
Our Values
Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler's mind when making business decisions.
- Embrace being human – empathy and diversity make us stronger
- Strive for awesome – it's awesome when we do better every day
- Everyone's a builder – we're in this together and we win as a team
- Bravely honest – we're honest with ourselves and everyone else
- Think customer – they're at the heart of everything we do
To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.
