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Position: Adviser - Help through Hardship Helpline

Location: Remote

Closing date: 25 March 2023

Job title:
Adviser - Help through Hardship Helpline

Location:
Remote

Salary:
£26,500-£28,500 according to experience

Salary pro rata:
Yes

London allowance:
No

Hours per week:
18.75 - 30 hours per week

Type of contract:
Fixed term

End date of contract :
REPLACEMENT_STRING10-31

Closing date for applications:
2023-03-25

Closing time:
09:00

Link to job pack for application :
http://cahf.org.uk/work-us/

Citizens Advice Hammersmith & Fulham is recruiting experienced advisers to deliver a free helpline service for people struggling to afford the basics. The service is a collaboration between Citizens Advice and Trussell Trust. As a telephone adviser, you will help address the underlying causes of the hardship, maximise people’s income, as well as make a referral to a food bank if required. We are looking for someone confident in income maximisation and with a good knowledge of welfare benefits and of the wider advice landscape.

You will be provided with close support from our supervisor and have access to our wealth of reference resources. We have several part-time roles working between 2.5-4 days (fixed) starting as soon as possible with contracts running initially until October 2023 (with high likelihood of extension). This role is predominantly remote working but advisers will be expected to visit our Hammersmith office for an initial training day and occasional team meetings for which travel will be reimbursed.

We will provide a suitable laptop, telephony and headset. We will interview on a rolling basis, with all shortlisted candidates asked to take a test (a mock client call and write up) and those achieving a satisfactory score invited to interview.

We reserve the right to close the applications earlier if suitable candidates are found if suitable candidates are found so encourage early applications.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.