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Position: Adviceline Telephone Adviser

Location: Remote/Oxford

Closing date: 19 March 2023

Job title: Adviceline Telephone Adviser

Location: Remote/Oxford

Salary: FTE £23,000 per annum (£9,324 per annum pro rata for 0.4054 FTE)

Salary pro rata: Yes

Hours per week: 15

Type of contract: Fixed term

End date of contract: 2024-03-31

Closing date for applications: REPLACEMENT_STRING03-19

Link to job pack for application and/or email address for more information: https://www.citizensadviceoxford.org.uk/get-involved/working-with-us/

We have an opportunity for an enthusiastic and motivated telephone adviser to join our existing Adviceline team, providing a quality-assured telephone advice service here in Oxford. Our telephone advisers are often our clients’ first point of contact with our service. Your role will be to assess a client’s needs and decide the best next step to help resolve the issue. You will give advice over the phone, as well as information designed to empower clients to help themselves. This role can be delivered remotely, but our ideal candidate would also have the ability to attend team meetings in our central Oxford offices. Ideally, you will have completed the Citizens Advice Adviser Learning Programme (Core module) and have a minimum 6 months’ experience. However, we are willing to offer a trainee position to the right candidate who can demonstrate:

• A professional manner and good communication skills
• An ability to gather and assess information quickly and accurately
• An ability to learn quickly and to manage with a busy schedule
• An ability to deal confidently and sensitively with members of the public as part of the frontline service
• A commitment to equality for all and the values of Citizens Advice We offer a range of employee benefits, including flexible working, generous annual leave, and training opportunities to continue your professional development.

For job pack and to apply, visit https://www.citizensadviceoxford.org.uk/get-involved/working-with-us/

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.