Adviceline Adviser Remote
Job description
Adviceline Adviser
Hours: 22.5 hours per week
Location: Remote or welcome to use our offices in Chichester or Bognor Regis
Contract type: 1 year
Salary: £12.10ph
Closing date: As soon as sufficient applications received
Interview date: TBC
Job description: As an Adviceline Adviser, you will be the first point of contact for West
Sussex residents contacting Citizens Advice. An adviser is there to establish what the client need is and plays a vital role in the client experience.
You’ll ensure that all relevant information is collected efficiently and accurately. We aim to progress the client’s enquiry as far as we possibly can on the initial call and minimise the amount of contacts they need with us by completing in depth exploration, and tailored information or advice based on the complexity of the issue and the client’s capability, including debt assessments and benefit checks.
The successful candidates will need excellent telephone, customer service and IT skills to meet the needs and demand of the service through our telephone service.
You will have the ability to manage and support others during times of crisis, be resilient and able to manage difficult and emotional conversations well. Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients with a non-judgmental approach.
You will be able to competently use a range of Office 365 programs and keep case recording systems up to date accurately while still communicating with your people accessing the service. You will also have excellent organisational skills to be able to prioritise your workload well to achieve performance-related objectives.
Knowledge of the enquiry areas we advise on or awareness of local and national organisations that can help people with issues relating to those enquiry areas would be a bonus.
Please visit https://arunchichestercab.org.uk/news/paid-vacancies/ to download an application pack.
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 22.5 per week
Salary: £12.10 per hour
Benefits:
- Company events
- Company pension
- Gym membership
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: Remote
