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The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

The Role and the Department

The post holder will be responsible for assisting with the day-to-day technical functions and operations in the Physics department, providing technical and engineering related assistance throughout a busy suite of teaching laboratories plus a large and diverse selection of research laboratories, thereby ensuring smooth and efficient operation throughout both areas.

The post holder will be required to provide flexible technical support as part of a technical team supporting all teaching and research activities conducted within the Physics Department. Primarily servicing the needs of teaching, while supporting research in periods of lower demand assisting undergraduates, postgraduates, post doctorates and academic supervisors with regard to everyday laboratory requirements.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available and children’s clubs in the summer holidays.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

You can choose to add add desirable criteria. When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterix* next to it, it may be given additional weighting when your application is considered.

Your application should cover the following criteria:

Essential Criteria:

Desirable Criteria:

• Qualified to Higher National Certificate level (or equivalent qualification / experience) in either a science subject, mechanical or electrical and electronic engineering.

• Evidence of continuing professional development.

• Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions.

• Demonstrable ability to provide advice and guidance to a range of customers and colleagues.

• Ability to effectively network and exchange advice and information for development purposes.

• Experience of monitoring activities of self and others to ensure health and safety regulations are adhered to.

• Knowledge of maintenance and use of Magnetic Properties Measurement Systems.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

What you are required to submit:

• A CV

• Optional - A supporting statement which shows examples of how you meet all of the criteria within the Person Specification

Contact details

If you would like to have a chat or ask any questions about the role, Wayne Dobby (Technical Services and Facilities Manager) would be happy to speak to you. Contact: [email protected] or Tel: 07734072986

Typical Role Requirements

Service Delivery

• Plan and organise own workload with or without involvement with project work streams.

• Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.

• Organise and schedule resources, activities and events.

• Apply theory and practice, from academic and professional development and previous knowledge within a service team.

• Identify priorities and monitor processes and activities to ensure success.

• Provide more in-depth qualitative and quantitative analysis activities within the role.

• Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources.

• Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.

• Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.

• Liaise with others to identify resource requirements, store and deliver resources and keep accurate records of stock levels.

• Control of laboratory spending, monitoring expenditure to the appropriate budget code and cost centre.

• Prepare safety documents and risk assessments for teaching, research and learning activities, e.g. COSHH.

• Support and assist with the provision of health and safety whilst adhering to set guidelines.

• A commitment to equality, diversity and inclusion and the University’s values.

Teaching and Learning Support

• Record, monitor and collate information, analyse patterns and trends as part of teaching, learning and research activities.

• Develop, construct and/or repair mechanical, electrical, electronic and digital equipment and tools, including simple electronic circuits, under the supervision of more experienced staff and in collaboration with Electronic Engineering Services staff.

• Deliver professional technical and experimental services to undergraduates, postgraduates, research assistants and academic staff to support teaching, outreach, research and learning activities to meet sector and professional body standards.

• Provide demonstrations and instruction on various laboratory techniques and practices and the operation of particular equipment to others outside the team.

• Provide supervision for teaching, learning and research activities, including students and staff.

• Ensure the smooth running of a teaching or research facility and/or a range of laboratories, workshops, studios and/or experimental facilities, maintaining facilities to a safe standard for student use.

• Apply knowledge and skills to build, adapt, construct and repair test set-ups, experimental scenarios and laboratory equipment for demonstration lectures.

• Utilise new and existing resources to deliver teaching, research and/or learning objectives.

• Prepare and set-up equipment and facilities for the delivery of teaching, learning and research activities, including various outreach activities and summer schools.

Teamwork

• Act as more knowledgeable team member without responsibility for team members.

• Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.

• Collaborate with team members and academic staff to implement service alterations and plan the future development of laboratories.

Communication/Networking/Stakeholders

• Respond to stakeholder needs to deliver and shape an excellent stakeholder experience.

• Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.

• Provide guidance and advice to resolve problems and queries for a broad range of service users.

• Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.

• Liaise with outside agencies, local authorities, industries, visitors, academic staff, students and colleagues across the University to ensure a smooth and efficient service.

• Assist and advise students working in research laboratories on technical aspects of their research projects.

Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.durham.ac.uk/about-us/governance/information-governance/privacy-notices/privacy-notices/job-applicants/ which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.