Reservations Co-Ordinator (Full Time & Part Time options available) Southampton, England
Job description
Job Description
Princess Cruises is back sailing the world and with 15 ships sailing to over 360 destinations worldwide, this means that our business is expanding! We are recruiting for a Reservations Coordinators, based in the UK to join our Contact Centre Team on a permanent & Fixed Term Contract basis.
In our hybrid working environment, you can expect to balance your time working both remotely and within Carnival House, our Southampton based office.
The Role
As a Reservations Coordinator your role is to provide exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
- Demonstrating excellent customer service when answering inbound calls from both Guests & Travel Agent Partners.
- Build and maintain relationships with Guests, Travel Agent Partners, and other departments within the business, leaving a lasting impression.
- Demonstrate strong sales ability & efficiency, achieving sales & telephony targets.
- Service Travels Agent and Guests queries via webchat.
- Handle precise & special requests, demonstrating expert product knowledge.
About You
Princess Cruises which is part of Carnival Corporation, is always on the lookout for colleagues who can demonstrate our Culture Essentials.
To be considered as a Reservations Coordinator you will also need:
- Previous experience working within both a customer Service & a sales background.
- GCSE/O level English language and Mathematics or equivalent
For a full Job Description and Person Specification please click here.
The Benefits
As an organisation we are passionate about our people, working together to inspire and empower one another to be enthusiastic and bold in the decisions we make is essential to our culture. We also believe in rewarding our colleagues for the fantastic hard work they do.
As a Princess colleague you can enjoy a range of benefits including:
- Annual discounted cruise with Princess, Cunard and P&O Cruises plus late availability offers
- Minimum 25 days of holidays (pro rata if in a part time position) and option for holiday trading
- Contributory Defined Contribution Pension scheme
- Company paid Private Medical & Dental Insurance
- Company paid Health Assessment
- Employee Shares Plan
- Electric Car scheme
- Life Assurance
- Cycle to work
- Access to digital GP
- Opportunity to join employee led networks
- Extensive learning and development opportunities
- Employee assistance programme
- Shopping discounts portal
This role has been levelled at CUK-14
About Us
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
To keep everyone on board fit and well, colleagues who visit or work on our ships must be fully vaccinated, including boosters. We’re reviewing this requirement regularly.
