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Admissions Officer

Cromwell Hospital, London SW5 0TU

Permanent

£27,100 + fantastic benefits

Full time – 37.5hrs a week ( rotating shifts Monday – Friday between 8.00am – 8.00pm)

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As an Admissions Officer, you will be responsible for obtaining demographic information, financial information, booking all inpatient and daycase admissions, utilising booking and theatre modules aiming to use the Hospitals resources to the fullest effect. The primary emphasis is to provide efficient effective communication at all levels to both external and internal customers and maintain confidentiality of information regarding patients, families and friends at all times.

What you’ll do:

• Answer all incoming calls in a timely manner provide an efficient high-quality service to all internal and external customers inclusive of patients/relatives, clinicians, secretaries, internal colleagues and members of the general public.
• Attend bed meetings and ensure all necessary information obtained is updated on the bed board and detailed in bed summary and communicated to all related departments.
• Receive all inpatient and daycase bookings from recognised clinicians and their associated staff, input all relevant details to the Hospitals Information Systems
• Notify patients of a bookings and any relevant requirement including cancellations or rescheduled bookings.
• Liaise closely with satellite units’ personnel (e.g. Endoscopy, Angio and Theatres) giving consideration to requestors preferred times, length of any surgery booking or equipment required.
• Allocate patient rooms and manage bed status and board working with Site Lead and associated multi-disciplinary teams
• Facilitate preadmission clinic bookings and any subsequent queries.
• Obtain preauthorisation for bookings, via web chats, insurance portals, calls to payors or request letter of guarantee where appropriate.
• Provide quotes for all self pay bookings and any requests sent via email or received by phone.
• Conduct courtesy call/email to patients to ensure we have all necessary demographics, financial information, obtain credit card details, explain the registration form (financial agreement), provide direction details if required and answer any questions the patient may have about their admission.
• Meet & greet patients at pre admission clinic or on day of admission where financial details are not in secured. Facilitate this in a timely manner to ensure patients admission is not delayed

What you’ll bring:

• Administration experience in a hospital or healthcare setting is desirable but not essential
• Excellent communication skills
• Organisational skills
• Attention to detail
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping but prepared to be flexible.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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