admissions Chester, England
Job description
We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.
We are looking for an outstanding Supervisor to work in Admissions and be part of our dynamic team delivering a world class visitor experience on a temporary contract till 31st August 2024.
The Admissions Supervisor is responsible for supervising the day-to-day operation of the department; ensuring the team are achieving income and KPI targets and maximising surplus. In addition they must supervise the Admissions Assistants to ensure the team are delivering exceptional customer service across all platforms of interaction; phone, email and face to face.
As an Admissions Supervisor you will have:
- Previous supervisory experience working in a sales/customer experience environment.
- Experience managing a large team.
- A “can do and adaptable attitude”, showing pride in their work.
- Excellent customer service skills, including managing service recovery.
- Effective communication skills across multiple platforms (phone, email and face to face).
- Previous experience of managing rotas to meet business needs
- Experience of cash handling, including cashing up
- A good working knowledge of Health & Safety regulations, writing procedures and risk assessments.
- A high level of computer literacy and to be competent in the use of Microsoft Office programmes.
The Package
40 hours per week worked 5 days out of 7 including weekends, bank holidays and some evening working- 33 days annual leave pro-rota (based on 40 hours)
- Salary of £26,487.02
- Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends
- Employer contributory pension scheme
- Cycle to work scheme
- Healthcare plan and employee assistance programme
- Discounted gym membership
- Discounts on cinema tickets, restaurants, high street shops and more via Perks
- Pension scheme with generous employer contributions up to 9%
Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.
