Job description

Administrator | Slough | up to £25,000| Social Housing

One of UK’s leading Property Maintenance companies are currently looking to recruit an Administrator to work on one of their Social Housing contracts based in Slough.

To effectively manage the administration of the recovery of service charges in relation to works completed under section 20 and to deal with queries in relation to these works.

ACCOUNTABILITIES (Main tasks / responsibilities. Will include planning, controlling, monitoring, communicating aspects and end results.)

• Attend/conduct meetings with Client and other parties as requested.
• To have a specialist working knowledge and understanding of key legislation around section 20
• To draft section 20 notices to be approved by the client before issue.
• To liaise with client legal team and retrieve leases for review.
• Experience in leasehold management procedures and processes
• To assist the client leasehold team and OPSL quality surveyor in production of final costs for client review
• To run reports on works completed to all works at risk of section 20 costs (any works over £250 to a leaseholder dwelling)
• To investigate/audit any queries or issues relating to section 20 working closely with all stakeholders.
• To support the production of any supporting information requested by the client to support a section 20 submission.
• To support production of any documentation associated with section 20 consultation meetings/Forums for major projects and to attend said meetings.
• To consolidate all section 20 queries and feedback for OPSL review and following joint review draft responses for client approval.
• Experience in working with customers in emotionally stressful situations.
• Retrieve & input information into IT/ manual systems.
• Process & provide information to all parties involved in order to progress work.
• Maintain correspondence and accurate management of contract paperwork & ongoing maintenance of files.
• Ensure prompt resolution of queries received by phone, email, letter.
• Monitor Client satisfaction and address issues, escalate as necessary.
• Follow correct protocol in dealing with Client & Customers
• Develop lines of communication in accordance with Client & Customer/Leaseholder needs.
• Promote & develop best practice and partnering.

Qualifications/key experience

• Excellent IT Skills, Microsoft office (essential)
• Good communication – interpersonal confidence at all levels
• Customer/Client facing experience.

If you feel that your experience matches the above description, please feel free to send your CV across for review.

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Free parking
• Gym membership
• Life insurance
• Private medical insurance
• Work from home

Schedule:

• Flexitime

Work Location: In person