Customer Service Advisor Norwich, England
Job description
Here at Motorvogue we have a number of full time exciting opportunities for Customer Service Advisors to join us to be part of our growing team in Norwich.
As part of our new Group Contact Centre team, you will speak to a wide range of customers over the phone every day (both inbound and outbound) and will look to not only answer their queries but provide them with the very best solution and service.
The roles would be ideal for a candidate with service or sales franchised main dealer experience or call centre experience although training will be given for the right candidate.
What we are looking for:
- A great phone manner with the ability to create meaningful conversation.
- Ability to show empathy whilst building rapport, listening and reacting to the customer needs.
- Someone who relishes in solving problems to find the best solution for the customer.
- A positive can-do attitude with the ability to have challenging conversations and overcome objections.
Motorvogue is committed to ensuing its staff have a good work life balance and all staff will be working a maximum 5-day week. The contact centre operates between 8.00am and 6.00pm Monday to Friday and 8.30am and 1.00pm on a Saturday.
Full time position - 40 Hours Per Week (includes Saturdays)
What will you get for this role?
- Salary – Basic £20,000.00 / O.T.E £32,000.00 Including Commission and Bonus
- 22 Days Holiday plus Bank holidays.
- Birthday off (once probation has been successfully passed)
- Opportunity for Progression and personal Development.
- Subsidised Employee New Car Scheme.
- Full training and ongoing support will be provided.
Motorvogue are a forward-thinking company working with 13 brands across 5 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, Renault, Dacia, CUPRA, SEAT, Hyundai, Isuzu, DS and Citroen. With showrooms in Northampton, Bedford, King’s Lynn, and Norwich, our latest site in Bury St Edmunds opened in July.
We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.
Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.
Job Type: Full-time
Salary: £20,000.00-£32,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Experience:
- Telephone Sales: 1 year (required)
Work Location: One location
