Administrator Bristol, England
Job description
Job Description
Job Role: Administrator Helpdesk Coordinator
Pay Rate: £21k / £22K
Location: Bristol
Duration: Permanent
Job Description:
Our trusted client is a Bristol based Construction and Maintenance Company, providing specialist services to a number of well-known local and national companies. We are looking for an enthusiastic and professional helpdesk Co-ordinator, with previous experience in a similar role, to join our busy team and provide support across a variety of contracts.
Role:
- You will be responsible for monitoring the main helpdesk, with your main clients being ABM, Bristol Airport, CBRE, Gloucester County Council, GWR, Spacecare and new potential clients
- Dealing with day to day emails in an organised and timely manner, alongside answering and making telephone calls to engineers, managers and clients.
- Raising both quote request and reactive jobs, allocating labour and liaising with the client to book access
- Sending SPOS to sub-contractors in order for works to proceed
- Ensuring there are descriptive notes on the system regarding the job status
- Sending report sheets to clients and closing jobs down ready for invoicing
- Monitor and record details of the pre-planned maintenance, ensuring that SLAs are met, and you have received and filed sub-contractor report sheets
- Covering other helpdesks for annual leave/illness.
- Assisting managers as required
Desired Requirements for the Property Maintenance Role:
Experience working within a similar helpdesk role or office environment. (FM experience desirable)
Computer literate - Word, Excel, Outlook etc.
Strong written and verbal communication skills.
Good organisational skills and a methodical approach to duties.
Ability to work under pressure and manage your time.
Benefits of the Property Maintenance Role:
- Monday to Friday 08.00am - 5.00pm
- Competitive salary with yearly reviews
- Permanent Position
- 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend)
- Generous sick pay
- 26 weeks full pay maternity leave
- 8 weeks full pay paternity leave
Please apply with CV.
