Job Description

Job Role: Administrator Helpdesk Coordinator

Pay Rate: £21k / £22K

Location: Bristol

Duration: Permanent

Job Description:

Our trusted client is a Bristol based Construction and Maintenance Company, providing specialist services to a number of well-known local and national companies. We are looking for an enthusiastic and professional helpdesk Co-ordinator, with previous experience in a similar role, to join our busy team and provide support across a variety of contracts.

Role:

You will be responsible for monitoring the main helpdesk, with your main clients being ABM, Bristol Airport, CBRE, Gloucester County Council, GWR, Spacecare and new potential clients
Dealing with day to day emails in an organised and timely manner, alongside answering and making telephone calls to engineers, managers and clients.
Raising both quote request and reactive jobs, allocating labour and liaising with the client to book access
Sending SPOS to sub-contractors in order for works to proceed
Ensuring there are descriptive notes on the system regarding the job status
Sending report sheets to clients and closing jobs down ready for invoicing
Monitor and record details of the pre-planned maintenance, ensuring that SLAs are met, and you have received and filed sub-contractor report sheets
Covering other helpdesks for annual leave/illness.
Assisting managers as required

Desired Requirements for the Property Maintenance Role:

Experience working within a similar helpdesk role or office environment. (FM experience desirable)

Computer literate - Word, Excel, Outlook etc.

Strong written and verbal communication skills.

Good organisational skills and a methodical approach to duties.

Ability to work under pressure and manage your time.

Benefits of the Property Maintenance Role:

Monday to Friday 08.00am - 5.00pm
Competitive salary with yearly reviews
Permanent Position
24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend)
Generous sick pay
26 weeks full pay maternity leave
8 weeks full pay paternity leave

Please apply with CV.

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