Administrator Bristol, England
Job description
We have a fantastic opportunity for an Administrator Role within our Metering Team.
This is a busy and varied role working within a friendly team of Metering Administrators who are responsible for supporting the entire metering process, from customer contact through to installation by our Surveyors and Contractors.
Water and smart energy meters are rising in popularity, and this is a big priority for our business, so this is an exciting time to join the Metering team!
What will you be doing?
The Administrator will be reporting directly to the Metering Admin Supervisor for all administrative and technical activities and will be accountable for all aspects of the administration, monitoring and coordination of the metering process. They will also be required to support the Construction and Operations Manager.
Day to day you’ll be…
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Scheduling/planning and monitoring of surveyor and plumbing appointments from the initial customer request all through meter installation to job close.
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Ensuring the customer has sufficient contact to support the process and enjoys a positive experience and an exceptional customer journey.
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Use systems i.e., GIS (Geographical Information System), Google maps & SAP to carry out a triage survey to identify the correct task to schedule.
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React to enquiries and prioritise workloads to resolve the task including rescheduling resources where required.
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To be the first point of contact for customers enquires and ensuring the relevant information from the customer or existing database, to evaluate said information and make calculated decisions, ensuring positive customer experience and productivity requirements are met.
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Respond to all customer contacts, including complaints, queries, and requests, in writing, email and/or via the telephone.
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Log all customer contacts as above on the company SAP CRM system ensuring audit compliance within the business.
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Process payments and provide quotations
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What we’re looking for...*
You will need to be extremely organised and can prioritise your workload effectively, as you will be scheduling customer appointments, planning the work of the metering surveyors, responding to customer enquiries and processing meter option payments.
Experience of using systems and attention to detail is also important, as all metering information must be kept up to date and accurate on our database.
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Administrative and customer service experience.
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Experience of working to tight timescales.
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A good knowledge of the geographical area covered by Bristol Water would be beneficial.
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Ability and confidence to handle customer complaints to a successful conclusion, including sometimes dealing with difficult or unhappy customers.
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Positive / pro-active attitude.
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The confidence and willingness to show initiative, where appropriate.
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Data Entry skills, including understanding and interpreting technical data.
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Able to work as part of a team as well as use own initiative.
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Working knowledge of Microsoft Office.
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Good communication skills both written and verbal.
Importantly, you will need to demonstrate our core values: TRUST, SUPPORT, ACCOUNTABILITY, RESPECT, PROFESSIONALISM, PRIDE and AMBITION.
What’s in it for you?
As well as a truly supportive, friendly working environment and plentiful opportunities for personal development, the Metering Administrator role offers:
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5% bonus opportunity
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23 days holiday, plus bank holidays (you can also buy/ sell up to 5 days)
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Pension: We put in 8% if you put in 4%
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Flexible, supportive friendly working environment
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Access to flexible benefits and discounts via our portal
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Free onsite parking when you’re in the office
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Why Bristol Water?*
Since 1846, we’ve been making people healthier and the economy stronger. We’ve served generations of families and will serve generations to come.
We’re here to have a positive impact on people and the planet for generations. We don’t just give people water - we keep them healthy and help them grow. We work around the clock, testing our water hundreds of times every day.
We take this same view with our 600 employees, we don’t just give them jobs in water, we keep them healthy and help them grow.
The best of both worlds
We’re one of the smallest water companies in the UK. Being small means we’re nimble and can achieve things quickly for our customers and our people.
But while we’re small, we’re also part of a larger family. In June 2021 we became part of the Pennon group, who also own South West Water and Bournemouth Water.
This means that as part of our team, you’ll get the best of both worlds – the dynamism and fast pace of a smaller company, along with the security and breadth of opportunity that comes with being part of a large organisation.
Job Type: Full-time
Salary: £22,321.64 per year
