Administrator and Receptionist London, England
Job description
Job Description:
Receptionist/Administrator
Bupa Chancery Lane Health and Dental Clinic, London (WC2A 1PP)
Permanent
£24,500 + Fantastic Benefits
Full time with the occasional Saturday (40 Hours)
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
A typical day as a Admin / Receptionist will be supporting the practice with the smooth running of the practice. You'll be required to book and amend appointments whilst answering the phone and updating patient records. You will also need to handle payments. You will also be in charge of distributing incoming and outgoing post and monitoring the machine usage.
In this role, you'll be benefiting from an experienced practice team, exceptional development and opportunities to take you as far as you want to go. You'll get to meet and greet patients on a daily basis and provide them with a great first impression. You will need to have access to sensitive information whilst maintaining patient confidentiality.
What You'll Do:
- Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
- Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
- Liaise closely with clinical colleagues to ensure that client reports are issued within the required time frames
- Assist in bookings of appointments.
- Monitor stocks and order goods when required.
- Process invoices/delivery notes as per Bupa policy
- Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.
What You'll Bring:
- Ability to keep calm and professional in a fast paced environment
- Previous administration or reception experience
- Personable, positive and enthusiastic with a great customer focus
- Efficient with Microsoft Word and Outlook
- Strong communication and organisation skills
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
