Residential Support Coordinator Stoke-on-Trent, England
Job description
About the role
We are seeking proactive and self motivated individuals to join our high performing Res Life team.
The role demands flexible thinkers and problem solvers who can lead the coordination of the out of hours service, supervising a team of Res Life Assistants and delivering student events creating an outstanding student experience for those who live on campus. In addition to running events and activities the role is required to act at the primary point of contact for vulnerable students, concerned parents and colleagues. Ensuring effective handover and signposting to the University's support and wellbeing services and liaison with external agencies are crucial in this role to ensuring effective communication and the delivery of holistic student support. Forming part of a diverse Student Development Services directorate candidates are welcomed from a variety of professional backgrounds.
Main Responsibilities
The main responsibilities for our Residential Support Coordinator will be to:
- To support the Head of Residential Services by leading the provision of Res Life support during the evenings and overnight
- Respond to a range of wellbeing and pastoral care queries using judgement and initiative to effectively and successfully resolve situations as they arise.
- Over see the Res Life Assistants out of hours
- To assess the level of risk and in serious incidents escalate to Senior On Call staff as required
- To ensure effective support for complex welfare concerns, engaging with appropriate internal and external specialist services including security, emergency services, local mental health out of hour’s services and local hospitals.
- To proactively engage with vulnerable students.
- Work with colleagues across Student Support and Wellbeing to ensure that proactive and holistic support is provided.
- Addressing student conduct concerns and assist students to make positive, well informed decisions.
- To coordinate well-being events and activities that the Reslife team host.
- Keep accurate up to date records and providing reports as required.
- To contribute to the marketing and promotion of Res Life events and services.
Who is Staffordshire University?
Staffordshire University is an award-winning institution with over 100 years’ experience in delivering excellent higher education. Our main Stoke-on-Trent campus is located in the heart of the UK, with Centres of Excellence located in the towns of Stafford and Shrewsbury.
After a highly successful year in 2019, which included entering THE World University rankings for the first time, securing TEF Gold, and climbing in all the league tables, our University has constantly expanded its physical presence through new and industry-leading building developments and facilities. Looking towards our 2030 strategy, we are now transforming specific business processes to improve the student experience and integrate a wider feeling of inclusion and safety for our on-campus community.
Rewards and Benefits
In return for your dedication we have a competitive benefits package available
- Competitive incremental rates of Pay
- 32 days Annual Leave plus 11 days Bank Holiday and Discretionary days
- Excellent Pension Scheme
- Access to continued professional and personal development
- An opportunity to become part of the wider University community
- Access to an Employee Assistance Programme
- Discounted Health & Fitness Facilities on site at the Stoke Campus
- Discounted Travel by Rail or Bus, with the option of season tickets loans
Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.
We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University.
We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.
Job Types: Part-time, Permanent
Part-time hours: 31.5 per week
Salary: £31,502.00-£36,333.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 21/04/2023
Reference ID: SAAS15-23
