administrative manager Leicester, England
Job description
As the Administration Manager, you will lead by example and be responsible for a team of workshop administrators at our Midlands Watch Service Centre.
With a “hands on” approach, you will take responsibility for all repairs throughout the process, from receipt to dispatch.
Deputising for the General Manager when required, you will provide a vital link between internal and external stakeholders, ensuring all repairs are completed in line with required time frames.
Identifying training and development needs for your team, undertaking succession planning to ensure the future success of the Service Centre.
About you
- Minimum 2 years' management experience
- Ability to train and develop a team, to ensure career development and succession planning
- Excellent attention to detail and quality
- Strong written & verbal communication skills
- Ability to organise, prioritise & motivate
- Works well under pressure
- Flexible and adaptable to change
- Highly numerate and results driven
- Computer literate, including MS Office
- Excellent inventory control
- Watch brand, parts and repair knowledge
About us
The Service Centre has been purpose-built with spacious workshop offering a comfortable, high-end working environment, housing cutting-edge equipment and a team of experts. The Group already has more accredited watchmakers than any other UK retailer, and is proud to be a brand-accredited agent of luxury Swiss horology houses including Rolex, OMEGA, Breitling and Cartier. For generations, customers have trusted the Group's team of specialists to look after their timepiece – and the new Service Centre will proudly continue this tradition. This exciting opening follows the Group's rebranding of its aftercare services earlier this year.
As well as complementing the unrivalled in-house services on offer across the network of Watches of Switzerland, Mappin & Webb and Goldsmiths stores, the new Service Centre will further improve turnaround times for clients. Together, the team boasts industry experience from renowned brands such as Rolex, LVMH, Swatch and independent maisons, meaning they are well equipped to service timepieces of any age or make to the highest industry standards. On occasion, they may make the decision to send more complicated or vintage models to Switzerland, but much of the work can be promptly carried out within the service centre.
Rewards
Here at The Watches Of Switzerland Group, alongside a competitive salary our benefits also include profit related bonus and staff discount. We have internal training and development programmes to nurture you through your career and make the most of your talent. Opportunities are endless!
Job Types: Full-time, Permanent
